
Revenue Manager
3 days ago
Key Responsibilities
- Develop, implement, and monitor pricing, inventory and sales strategies to optimise occupancy and RevPAR.
- Prepare daily, weekly and monthly forecasts, variance analyses and management reports.
- Oversee OTAs, GDS, brand website and channel managers to ensure rate parity and availability.
- Monitor competitor pricing, market trends and demand patterns to identify revenue opportunities.
- Manage room categories, overbooking strategy and inventory to maximise yield and resolve overbooking situations.
- Work closely with Sales & Marketing and Operations to align promotions, packages and corporate offers with revenue strategy.
- Ensure reservation processes, upselling and service recovery support revenue goals and deliver excellent guest service.
- Maintain PMS, channel manager and OTA extranets; ensure correct configurations and data accuracy.
- Analyse booking patterns, no-shows and cancellations; review reservation reports and recommend operational improvements.
- Support budget forecasting, control departmental costs and drive productivity and innovation in revenue operations.
- Oversee manpower and work allocation of the department to ensure operational efficiency
- Train, coach and supervise the reservations/revenue team to achieve departmental KPIs and foster open communication.
- Implement upselling and cross-selling initiatives to maximize revenue per booking.
- Handle VIP, group, and special event reservations in coordination with other departments.
Qualifications and Skills
- Minimum 5 years' experience in revenue and reservation management in hotels.
- Proven expertise with PMS (Shiji Cambridge/ Opera or similar), channel managers (D-edge, etc.) and OTA extranets.
- Advanced Excel and forecasting skills; strong numerical and analytical ability.
- Familiarity with GDS systems (Amadeus, Sabre, Galileo, Worldspan).
- Able to develops team's talent through regular coaching, training and career planning.
- Excellent communication, negotiation and leadership skills.
- Detail-oriented, able to manage multiple priorities under pressure and drive results.
- Strong commercial mindset with experience collaborating with sales and revenue teams.
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