Revenue Manager

5 days ago

Singapore UE Park Avenue International Full time $90,000 - $120,000 per year

Key Responsibilities

  • Develop, implement, and monitor pricing, inventory and sales strategies to optimise occupancy and RevPAR.
  • Prepare daily, weekly and monthly forecasts, variance analyses and management reports.
  • Oversee OTAs, GDS, brand website and channel managers to ensure rate parity and availability.
  • Monitor competitor pricing, market trends and demand patterns to identify revenue opportunities.
  • Manage room categories, overbooking strategy and inventory to maximise yield and resolve overbooking situations.
  • Work closely with Sales & Marketing and Operations to align promotions, packages and corporate offers with revenue strategy.
  • Ensure reservation processes, upselling and service recovery support revenue goals and deliver excellent guest service.
  • Maintain PMS, channel manager and OTA extranets; ensure correct configurations and data accuracy.
  • Analyse booking patterns, no-shows and cancellations; review reservation reports and recommend operational improvements.
  • Support budget forecasting, control departmental costs and drive productivity and innovation in revenue operations.
  • Oversee manpower and work allocation of the department to ensure operational efficiency
  • Train, coach and supervise the reservations/revenue team to achieve departmental KPIs and foster open communication.
  • Implement upselling and cross-selling initiatives to maximize revenue per booking.
  • Handle VIP, group, and special event reservations in coordination with other departments.

Qualifications and Skills

  • Minimum 5 years' experience in revenue and reservation management in hotels.
  • Proven expertise with PMS (Shiji Cambridge/ Opera or similar), channel managers (D-edge, etc.) and OTA extranets.
  • Advanced Excel and forecasting skills; strong numerical and analytical ability.
  • Familiarity with GDS systems (Amadeus, Sabre, Galileo, Worldspan).
  • Able to develops team's talent through regular coaching, training and career planning.
  • Excellent communication, negotiation and leadership skills.
  • Detail-oriented, able to manage multiple priorities under pressure and drive results.
  • Strong commercial mindset with experience collaborating with sales and revenue teams.

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