Centre Supervisor/Manager

16 hours ago

Central Region, Singapore dbcf0a32-b9eb-4d3a-8018-69fe6ef30d49 Full time $8,000 - $50,000 per year

The Centre Supervisor plays a key leadership role in overseeing the day-to-day operations of health screening centre. This position ensures optimal service delivery, team performance, workflow efficiency, and compliance with regulatory and corporate standards. The Supervisor will be responsible for managing multidisciplinary teams, ensuring high patient satisfaction, and driving operational excellence.

Key Responsibilities:

  1. Centre Operations Management

  2. Oversee daily clinic operations to ensure smooth, efficient, and professional service delivery

  3. Monitor patient flow, waiting times, appointment schedules, and resource allocation

  4. Troubleshoot on-ground issues to minimize disruptions in service

  5. Team Leadership & Staff Supervision

  6. Lead and supervise clinic staff including nurses, radiographers, patient relations executives, and administrative personnel

  7. Conduct daily huddles, performance reviews, and ensure adequate manpower planning

  8. Identify training needs and support staff development and competency assessments

  9. Patient Experience & Service Excellence

  10. Maintain a high level of patient satisfaction by ensuring prompt, courteous, and efficient service

  11. Implement service quality improvement initiatives based on feedback and KPIs

  12. Compliance & Quality Assurance

  13. Ensure adherence to MOH regulations, infection control protocols, and internal SOPs

  14. Oversee documentation, consent forms, and data confidentiality

  15. Support audits, licensing renewals, and quality assurance checks

  16. Administrative & Financial Oversight

  17. Review and monitor daily collections, billing accuracy, and financial reports

  18. Track requisitions, and clinic inventory levels

  19. Stakeholder Coordination

  20. Liaise with HQ departments (HR, IT, Finance, Marketing) for operational needs

  21. Coordinate with external vendors for maintenance, supply, and service contracts

  22. Ad-hoc Duties

  23. Support operational needs within the centre by covering areas or stations when there is a lack of manpower, to ensure business continuity and consistent service delivery

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