Supervisor, Support Services

20 hours ago

Central Region, Singapore Foot Locker Australia Holdings, LLC. Full time $40,000 - $80,000 per year

Are you passionate about data, analytics, and making a real impact in customer service operations? Foot Locker is looking for a Supervisor, Support Services & Reporting to join our dynamic Customer Care team in Singapore.

Who are we

Foot Locker is more than just a global retailer — we're the heartbeat of sneaker culture. With a presence in 2,700 stores across 29 countries, including North America, Europe, Asia, Australia, and New Zealand, we're on a mission to ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.

About the Role

As a key member of our Support Services team, in this stand along role, you'll play a pivotal role in analysing call centre trends, forecasting staffing needs, and driving data-driven decisions. You'll manage and automate reports, ensure data integrity, and collaborate across departments to optimize customer care operations.

What You'll Do

  • Analyse call centre data to forecast call volumes and staffing requirements.
  • Develop and maintain dashboards and reports using CRM and other customer related tools.
  • Automate reporting processes to improve efficiency.
  • Collaborate with internal teams and external contact centres to enhance forecast accuracy.
  • Support data-driven projects and perform ad-hoc analyses.
  • Monitor daily call traffic and trends to inform staffing and budget decisions.
  • Recommend best practices and track agent productivity.

What You'll Bring to the Team

  • A diploma or relevant experience in computer science, information management, or statistics.
  • 3+ years in Customer Service, with a minimum of a years' experience in analytics/reporting.
  • Strong analytical skills, attention to detail and a passion for turning raw data into a tellable story.
  • Proficiency in MS Excel, Power BI, and Microsoft Suite & experience with Aspect staffing software is advantageous but not essential
  • Strong communication and interpersonal skills — you connect with customers and teammates with ease and authenticity.
  • A proactive, hands-on approach to problem-solving and driving results.

Why Foot Locker?

At Foot Locker, we're more than just sneakers. We're a team of passionate individuals committed to delivering exceptional customer experiences. Join us and be part of a global brand that values innovation, collaboration, and growth.


Ready to lace up and lead the way?

Apply now and be part of a global movement that's redefining retail, one sneaker at a time.

  • Ground Support Equipment Mechanic

    2 weeks ago

    East Region, Singapore Singapore Aero Support Services Pte Ltd Full time $40,000 - $60,000 per year

    Job Responsibilities:Carry out daily bay sweep check and any replacement requiredRepair of non-motorised equipment such as maintenance steps, hydraulic carts, nitrogen carts, aircraft tow bar etc.Perform preventive and corrective maintenance in accordance with approved documentsEnsure proper and accurate details filled up and signed off on job card and task...

  • Service Crew/Supervisor

    2 weeks ago

    Central Region, Singapore OUE Restaurants Pte Ltd Full time $2,000 - $3,000 per year

    Why Join Us?Encouraging Work-Life Balance.Good Career Development Opportunities.Work with a Small and Vibrant Team.Opportunity to Wear Many Hats and Gain Different Sets of Skills.ABOUT OUE RESTAURANTS )The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse...

  • Customer Service Supervisor

    5 days ago

    Central Region, Singapore ZOLL Medical Singapore Pte Ltd Full time $60,000 - $120,000 per year

    Work location : Singapore, Tai SengOverview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g.,...

  • Service Supervisor

    21 hours ago

    Clementi Central, Singapore Far East Flora Pte Ltd Full time $40,000 - $80,000 per year

    Are you passionate about food, service, and creating memorable guest experiences?We're looking for a dedicated and energetic F&B Service Supervisor to join our team at Feast Café. If you have a flair for hospitality and leadership, we want to meet youYour RoleAs our F&B Service Supervisor, you will lead by example to deliver outstanding customer service and...

  • cleaning supervisor

    2 weeks ago

    Central Region, Singapore WCS SERVICES PTE LTD Full time $45,000 - $60,000 per year

    About the role As a Cleaning Supervisor at WCS SERVICES PTE LTD, you will play a pivotal role in overseeing the efficient and effective cleaning operations for our clients within the Kent Ridge Central Region. This full-time position will see you leading a team of cleaners, ensuring the highest standards of cleanliness and customer satisfaction are...

  • Supervisor

    2 weeks ago

    Central Region, Singapore Alice Boulangerie (RCS) Pte Ltd Full time $40,000 - $60,000 per year

    We're Hiring: SupervisorLocation: Raffles CityJoin our growing team and lead with passionWe're looking for a hands-on, motivated Supervisor to oversee daily operations and guide a dynamic team to deliver excellent service and smooth shop performance.Job Responsibilities:Supervise daily operations including opening and closing of the outletLead, train and...

  • Management Trainee

    1 week ago

    Central Region, Singapore Job Express Services Pte Ltd. Full time $30,000 - $60,000 per year

    Premium Japanese Restaurant Group – Management Trainee (Chef / Supervisor / Front-of-House) (ID1684) Location: Central – Premium Japanese Restaurant Working Hours: 5.5 days, 9:00am – 6:00pm (1-hour break) Salary: Up to $3,500 Benefits: AWS, PH off in lieu, 1 meal provided dailyJob Responsibilities (for both Chef / Supervisor roles):Ensure Quality,...

  • Service Crew Supervisor

    2 weeks ago

    West Region, Singapore Private Advertiser Full time $30,000 - $60,000 per year

    Job Vacancy: Service Crew SupervisorLocation: Westmall, 1 Bukit Batok Central, Singapore 658713Working Hours: 6 days/week, 8-hour shifts (rotating between 11am – 11pm)About the Role:We are looking for a dedicated and proactive Service Crew Supervisor to join our team at Westmall. You will oversee daily operations, lead and motivate our service crew, and...

  • Restaurant Supervisor

    2 weeks ago

    Central Region, Singapore Altro Zafferano Full time $4,000 - $8,000 per year

    Restaurant Supervisor (Fine Dining / Michelin Experience Preferred)Be Part of Singapore's Leading Italian Dining GroupWe are the proud operators of Altro Zafferano, Griglia Open Fire Italian Kitchen & 54 Steakhouse. We are seeking an experienced Restaurant Supervisor with a proven background in fine dining or Michelin-starred establishments.Why Join Us?...

  • Planner (Shift Work, Aviation, Changi)

    2 weeks ago

    East Region, Singapore Singapore Aero Support Services Pte Ltd Full time $104,000 - $130,878 per year

    Job Responsibilities:To coordinate and expedite the flow of work and spares within or between departments of an establishment according to aircraft schedule.Support technical crew and liaise with specialized staff in various departments to ensure smooth and timely completion of planned tasks.Duties include reviewing and distributing production, work and...