Supervisor, Support Services

7 days ago

Central Region, Singapore Foot Locker Australia Holdings, LLC. Full time $40,000 - $80,000 per year

Are you passionate about data, analytics, and making a real impact in customer service operations? Foot Locker is looking for a Supervisor, Support Services & Reporting to join our dynamic Customer Care team in Singapore.

Who are we

Foot Locker is more than just a global retailer — we're the heartbeat of sneaker culture. With a presence in 2,700 stores across 29 countries, including North America, Europe, Asia, Australia, and New Zealand, we're on a mission to ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.

About the Role

As a key member of our Support Services team, in this stand along role, you'll play a pivotal role in analysing call centre trends, forecasting staffing needs, and driving data-driven decisions. You'll manage and automate reports, ensure data integrity, and collaborate across departments to optimize customer care operations.

What You'll Do

  • Analyse call centre data to forecast call volumes and staffing requirements.
  • Develop and maintain dashboards and reports using CRM and other customer related tools.
  • Automate reporting processes to improve efficiency.
  • Collaborate with internal teams and external contact centres to enhance forecast accuracy.
  • Support data-driven projects and perform ad-hoc analyses.
  • Monitor daily call traffic and trends to inform staffing and budget decisions.
  • Recommend best practices and track agent productivity.

What You'll Bring to the Team

  • A diploma or relevant experience in computer science, information management, or statistics.
  • 3+ years in Customer Service, with a minimum of a years' experience in analytics/reporting.
  • Strong analytical skills, attention to detail and a passion for turning raw data into a tellable story.
  • Proficiency in MS Excel, Power BI, and Microsoft Suite & experience with Aspect staffing software is advantageous but not essential
  • Strong communication and interpersonal skills — you connect with customers and teammates with ease and authenticity.
  • A proactive, hands-on approach to problem-solving and driving results.

Why Foot Locker?

At Foot Locker, we're more than just sneakers. We're a team of passionate individuals committed to delivering exceptional customer experiences. Join us and be part of a global brand that values innovation, collaboration, and growth.


Ready to lace up and lead the way?

Apply now and be part of a global movement that's redefining retail, one sneaker at a time.

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