Studio Supervisor

THE JOB IN A NUTSHELL

Our Studio Supervisor (Trainee) are the first and last interaction clients have with our brand, making them a vital part of the Move [REPEAT] experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.

A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.

CUSTOMER SERVICE & ENGAGEMENT (30%)

This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.

• Be an expert on our class schedules, offerings, studio policies, and promotions.
• Proactively engage with clients to understand their needs and offer suitable membership options.
• Handle client account management, including package validity, extension requests, and upselling opportunities.
• Manage all client interactions across in-person, phone, email, and WhatsApp chat.
• Assist with class check-ins, bookings, and payment processing.
• Uphold the Move [REPEAT] brand voice in all communications—confident, engaging, and fun.

ENGAGEMENT AND CONVERSIONS (30%)

Studio Supervisors play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.

• Follow up with leads provided by the Studio Manager to drive membership conversions.
• Track lead progress and report conversion rates to the Studio Manager.
• Communicate and sell active promotions to potential and existing customers.
• Support sales initiatives by providing key insights from customer interactions.
• Work with the Studio Manager to refine sales techniques and improve conversion rates.
• Assist in executing sales-driven marketing campaigns by sharing information and guiding customers.

STUDIO OPERATIONS & MAINTENANCE (30%)

First impressions count, and Studio Supervisors are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:

• Complete opening and closing duties to ensure the studio is guest-ready.
• Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms. Complete the daily grind list to ensure the studio meets operational standards.
• Restock essential items (towels, water, etc.) and report low stock to the Studio Manager.
• Assist Studio Managers in the monthly stock take.
• Report any maintenance issues for timely resolution.
• Assist in operational and admin duties as required.

ACTIVATION & BRAND SUPPORT (10%)

You are actively involved in event execution and brand awareness efforts.

• Assist in event setup, check-ins, and front-line guest management.
• Create social media assets for events to enhance brand awareness.
• Capture live content during events for social media.
• Ensure all event guests have a premium MR experience.

Stage 1: Studio Trainee (Probation Period)

Learn studio operations, brand values, and service fundamentals.

Salary: $2,500

Stage 2: Studio Host

Demonstrate mastery of front-of-house standards, customer care, and studio readiness.

Salary Increment: $2,650

Stage 3: Supervisor In Training

Begin leadership training — managing shifts, coordinating teams, and supporting service recovery.

Salary Increment: $2,800

Stage 4: Supervisor under Probation

Operate as a Studio Supervisor under guidance of the Studio Manager. Lead shifts and mentor part-time Studio Hosts.

Salary Increment: $2,950

Stage 5: Studio Supervisor

Upon successful completion of 12 months — and achievement of performance outcomes — the candidate will be confirmed as a Studio Supervisor and awarded a one-month performance bonus.

Salary Increment: $3200 & Receive 1 month bonus

●      Studio operations mastery and Move Repeat service standards.

●      Customer experience excellence and on-the-spot service recovery.

●      Leadership and team coordination skills.

●      Operational execution — scheduling, checklists, and studio readiness.

●      Brand representation, professionalism, and communication.

●      Minimum GCSEs or equivalent qualification.

●      At least 1 year of accumulated customer service experience (part-time experience accepted).

●      Positive attitude, reliability, and willingness to learn.

●      Strong communication and teamwork skills.

●      Passion for fitness, wellness, and creating memorable experiences.

●      Available for shifts, weekends, and public holidays.

●      Studio Supervisor (Trainee) → Confirmed Studio Supervisor → Studio Manager → Regional Operations Manager

This program not only creates a clear development path but also reinforces Move Repeat's belief that great service comes from great people — trained, trusted, and growing with us.