Accounts Receivable Cum Credit Senior Executive

Job Description:

• Solely responsible for the end-to-end accounts receivable process, including billing, collections, account reconciliation, and credit control;
• Maintain healthy cashflow by ensuring timely payments from customers and minimizing bad debts;
• Ensure daily reconciliation between payments from customers, credit card settlement and outstanding invoices
• Assess the creditworthiness of clients, enforce credit policies and build strong relationships with both internal stakeholders and external customers.
• Perform prompt account reconciliation to ensure that all receivables are accurately recorded and discrepancies are promptly investigated and resolved.
• Requires strong analytical skills, attention to detail, and a solid understanding of accounting principles
• Be proactive, well-organized, and capable of working independently in a dynamic, deadline-driven environment.
• Ensure strict compliance with the company's and/or group's financial policies, internal controls, and relevant regulatory requirements.
• Maintain detailed and accurate records of accounts receivable.
• Issue invoices and statements in a timely manner and proactively follow up on overdue payments to reduce bad debt exposure.
• Respond to customer inquiries regarding payment terms, billing details and special invoicing requests in a timely and professional manner.
• Accurately prepare and bill all group master accounts in accordance with hotel procedures and contractual agreements.
• Post daily City Ledger payments to ensure all transactions are accurately recorded.
• Process advance deposit and credit card refunds in a timely and compliant manner.
• Adhere to hotel credit and accounts receivable policies and procedures at all times.
• Evaluate the creditworthiness of both new and existing customers by verifying credit references and supporting documentations. Investigate customer's credit worthiness using available sources and to provide credit recommendations to the Management
• Review and ensure proper authorization of all rebates and allowances and report any deviations from established policies.
• Manage and review credit limits for all City Ledger Accounts on an ongoing basis.
• Ensure accurate and complete posting of invoices in Opera, including guest names, amounts billed and account numbers.
• Transfer all invoices from Front Office data to appropriate accounts in Opera and verify their accuracy.
• Ensure that all invoices are properly signed by guests, with necessary supporting documents such as vouchers, outlet bills, room service charges, and other relevant back-ups attached.
• Coordinate with the Income Audit, Sales, Reservations and Catering Sales departments to resolve any billing discrepancies and rate variances.
• Validate all commission requests before submission to Accounts Payables to process payments. Verify that commissions are applicable based on guest eligibility, stay duration and booking conditions (e.g. no-shows, cancellations).
• Reconcile credit card transactions daily with Opera and post the corresponding credit card commission and bank charges timely.
• Ensure that all ALL Rewards claims are billed to and reimbursed by Accor accurately and timely.
• Review and clear PM rooms and follow up to clear the PM rooms on a daily basis.
• Maintain proper filing system, ensuring all documents are properly classified and stored.
• Perform any other duties or ad-hoc tasks being assigned by the Management.

Job Requirements:

• Formal qualifications in Finance to at least Diploma level
• Minimum of 2 – 4 years of relevant experience in Accounts Receivables, preferably within the hospitality industry. 5 star luxury environment preferred.
• Knowledge of hotel accounting systems such as Opera, or other Property Management Systems (PMS) is highly desirable.
• Strong knowledge of financial regulations, internal controls, and credit policies.
• Good interpersonal and communication skills to interact effectively with internal and external stakeholders.
• Detail-oriented, with excellent organizational and time-management skills.
• Ability to work independently and handle multiple tasks under pressure and within deadlines.
• Microsoft Office expertise to Intermediate or Advanced level
• Appreciates and maintains an effective outlet for stress.
• Has the ability and willingness to undertake further development.