Customer Value Director

Temenos powers a world of banking that
creates opportunities for billions of people and businesses everywhere. We have
been doing this for over 30 years through the pioneering spirit of our Temenosians
who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and
community banks in 150+ countries. We collaborate
with clients to build new banking services and state-of-the-art customer
experiences on our open banking platform, helping them operate more
sustainably.

At Temenos, we have an open-minded and
inclusive culture, where everyone has the power to create their own destiny and
make a positive contribution to the world of banking and society.

Reporting to the MD of APAC, the Customer Value
Director role is part of the Customer Value team that drives proactive business
development as well as existing sales opportunities at prospects and clients,
based on a tested value selling methodology. The methodology, aligned with the
value lifecycle for business-led technology transformations, helps drive the
value agenda at existing clients and prospects. Over the last 7 years, the
small but highly skilled team has successfully introduced value selling to an
effective, motivated sales and presales organization within a growing
market-leading technology innovator, in one of the most dynamic and interesting
industry sectors.

The role requires an astute, articulate
individual who will assist Temenos' sales and pre-sales teams with strategic
insights. It involves learning and increasing banking business knowledge
quickly. Direct contact with senior clients and a high degree of independence
are a pre-requisite.
The primary responsibility is to drive the
value selling agenda at Temenos. This involves working closely with the Customer
Value Director on lead and sales opportunities.

In addition, the Customer Value Director
complements Sales and Pre-Sales in ensuring value messaging in all Temenos
client engagements in their allocated region, aligns with Sales Management on
key sales priorities, delivers executive presentations to key C-level
stakeholders at the bank/partners and prepares bank-specific value presentations,
during deal execution. 

 The role is strongly analytical as well as
client-facing with a strong element of consultative sales.

• You will work on large data sets, including handling and examining data for benchmarking, using these to diagnose/solve a bank's challenges or provide insights to help improve efficiency and business performance. Python/SQL skills will be beneficial.
• You will take responsibility for deliverables ranging from periodic benchmarking activities to bespoke collaborative business cases with clients involving collecting data, interviewing client staff, planning and facilitating workshops and translating conclusions into recommendations.
• You will play a leading role on initial data collection, analysis, data visualization and communication of the resulting actionable insights to C-level executives.
  
• You will provide business intelligence and decision support for business development activities via market research and consulting-like presentations for banking technology, particularly for their allocated region.
  
• You will assist the regional sales team in utilizing the Value Discovery platform effectively
  
• You will increase knowledge of banking industry with a strong regional focus
  
• You will have high level of direct client exposure including the C-level
  
• This role requires travel of at least 40% of the time for client engagements across the region

• You should have an undergraduate degree in a quantitative discipline (Mathematics / Statistics / Science / Engineering); a post-graduate degree in business is beneficial.
  
• You should have at least 8-10 years/proven track record of strategy consulting from a top tier consulting firm with strong experience in banking, preferably banking technology.
• You should have demonstrated good communication, presentation and interpersonal skills to establish interest, trust and credibility both, with Temenos Sales and Pre-Sales teams and at the client.
• You should have proficiency in mathematical reasoning, Excel and financial modelling
• You should have exceptional analytical ability including interpretation of large data sets and deciphering the findings into clear messages and visuals
• You should have self-motivation, ambition, independence, organisation, focus, and be a collaborative team player passionate about sales
• You should have excellent story boarding skills
• You should have excellent analytical and critical thinking / reasoning skills
• You should have fast learning ability with the capacity to operate independently
• You should have strong interpersonal skills as a team player
• You should have a strong work ethic
• You should have an entrepreneurial and creative mindset
• You should have proficiency in English, both written and verbal. Proficiency in Mandarin is preferred.
  

• Care deeply about understanding client needs and delivering tailored value-driven solutions.
  
• Commit fully to driving the value selling agenda with independence and strategic focus.
  
• Collaborate closely with sales, pre-sales, and senior stakeholders to align priorities and deliver impact.
  
• Challenge assumptions and conventional approaches to unlock innovative business-led technology transformations.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  
• Family care: 4 weeks of paid family care leave
  
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave: 2 weeks of paid leave each year for study or personal development 

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