Patient Service Associate

Broad Functions:

• Work closely with the Assistant Manager in the provision of frontline counter services to patients in the community clinic and/or other community events
• This will include assisting patients in verifying their service requirements, managing patient queues, handling enquiries, and providing administrative support to the Assistant Manager and Resident Physician.

Main Responsibilities

• Registration
• Responsible for the reception of all appointments and walk-in patients at the community clinic.
• Responsible for accurate appointment scheduling/booking and registration for patients accurately via the clinic system, including updating of patients' personal particulars such as email, mailing address and contact number.
• Ensure patients' identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
• Ensure that relevant instructions are communicated effectively to patients before their tests/procedures.
• Ensure relevant Authorisation Forms are filled in accurately with patients' endorsement and approval
• Ensure accurate application of promotions and discount vouchers appropriately, and validate their utilization via the clinic system.
• Adhere to policy and standard operating procedures.
• Cashiering and Medical Records Management
• Responsible for payment collection when assigned to cashier duties and ensuring tally of end-of-day sales with cash settlement and other transaction records.
• Accurate and meticulous in performing cashiering duties when assigned.
• When assigned, ensure the timely dispatching of medical reports, proper records, and documentation of courier services in line with PDPA requirements.
• Tally and check end-of-day collection and supporting documents.
• Clinical Duties
• Perform clinical duties (e.g., Visual acuity, either near/distant, colour vision, weight, height, BMI, waist circumference, blood pressure, finger-prick blood tests, urine tests and ECG under the training of a Resident Physician/Staff Nurse.
• Chaperon Resident Physician and assist in carrying out clinical procedures if necessary.
• Service Excellence
• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
• Proactively identify customers' needs and sustain a culture of service excellence within the organisation.
• Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services events to contribute to the performance of the team.
• Follow up and support the reporting officer in handling patient relationship issues.
• Equipment, Supplies, Maintenance
• Responsible for keeping inventory of office equipment and its maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
• Responsible for reporting to the Assistant Manager of any machine breakdown or damage to property.
• Others
• Keep self-informed and up to date on products and services offered across the organisation.
• Attend training as assigned by the Assistant Manager
• Able to be deployed to centres, including supporting Doctors' On Wheels programme, SATA CommHealth Community Hub @ Fernvale (SCHF), Community Health Centre Services, and Community Events such as Community Health Day and Migrant Worker events when necessary.
• Guides and, if needed, escorts patients to various stations as and when required.
• Cover duties of other colleagues; and
• Any other tasks as assigned by the Assistant Manager.

Job Requirement:

• GCE "A"/ "O"/ "N" levels or Higher / NITEC qualification.
• Minimum 1 year of relevant working experience in a healthcare or relevant sector for Patient Service Associate; minimum 5 years for Senior Patient Service Associate; minimum 8 years for Principal Patient Service Associate.
• Possesses strong interpersonal, communication skills
• Computer-literate
• Team player with a pleasant disposition.
• Ability to multitask and work in a fast-paced environment.
• Aspires for service excellence and is open to continuous process improvements

The provision of your personal data to us will be deemed as consent to our collection, use and disclosure of your personal data for the purposes of your job application and/or employment, as permitted under the Personal Data Protection Act 2012 (PDPA).