Patient Service Associate

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Opening 1: Duties & Responsibilities (SOC)

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

Opening 2: Duties & Responsibilities (Urgent Care Centre)

• Ensure department's operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:
• Registration of patients, and updating of NOK contacts
• Attending to and managing patients' enquiries
• Assisting with admission process, which includes financial counselling and monitoring of bed request status.
• Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
• Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
• Ensuring accurate and timely registration and promote the usage of self-help kiosk.
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
• Working schedule: 5 days' work week (Monday to Sunday) on rotating shifts. Earliest shift starts from 7.30am to 3:30pm, and latest shift starts from 9pm to 8am.

Opening 3: Duties & Responsibilities (Endoscopy Centre)

Endoscopy and OT Listing

• Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.
• Reminder calls and confirmation of procedural appointments with patient for all surgical areas
• Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
• Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients
• Provide adequate information to patient with regards to their scheduled operation

Contact Centre Responsibilities

• Assist in providing solutions and advice on enquiries for patients.
• Provide adequate information to patient with regards to their scheduled operation

Administrative Responsibilities

• Assist in providing solutions and advice on enquiries for patients.
• Work with other department stakeholders to ensure that the patient has a smooth journey with Alexandra Hospital for their procedure.
• Upkeep Surgical Call Centre's readiness on downtime policies, with resources for downtime available in the clinic.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

• Support supervisor in daily tasks, review and streamlining of work processes.

• Working schedule: 5 days' work week (Monday to Friday) on stagger shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 8.30am to 6pm.

Requirements

• Minimum GCE "O" Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact '' to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.