Senior Patient Service Associate
16 hours ago
As a Senior Patient Service Associate, you will be expected to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer / patients with the key aim of providing excellent patient care. Your work area includes working at the Ambulatory Surgery centre and the main lobby.
Responsibilities:
- Greet patients and visitors warmly and professionally
- Perform 2 patient identifier
- Conduct triaging of patients to ensure that patients receive the appropriate level of care based on their needs
- Respond to enquiries regarding services, appointments, and procedures
- Schedule and confirm patient appointments, ensuring accurate information is recorded
- Maintain an organized and welcoming reception area
- Conduct patient registration by verifying patient information
- Ensure all necessary documentation is completed and in compliance with regulations
- Perform financial counselling and explain billing procedures and payment options to patients and families
- Collection of outstanding balances at the time of service
- Coordinate follow-up appointments
Requirements:
- Possesses GCE 'A' / 'N' / 'O' level, Higher/ NITEC
- Possess good interpersonal skills to communicate constructively with colleagues, patients and visitors
- Proficiency in M365 applications and knowledge of SAP will be an advantage
- Able to exhibit initiative, a present disposition, demonstrate an ability to work independently, and manifest good team-spirit qualities
- Comfortable with working in hospital setting
- At least 5 years of relevant experience.
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