Assistant Manager/Senior Executive, Office of Patient Experience

5 days ago


Outram, Singapore National Dental Centre Singapore Pte Ltd Full time $60,000 - $120,000 per year

Responsibilities:

  • Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
  • Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
  • Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
  • Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and .

Requirements:

  • Bachelor's degree in arts & social science, communications, business administration,
  • Experience in Healthcare industry will be advantageous
  • Proficient in Microsoft Office
  • Knowledge in the use of statistical and data analytic software will be an advantage
  • Possess good project management skills
  • Proactive and adaptable to change
  • Good communication and writing skills
  • Ability to work independently in a collaborative manner with diverse range of stakeholders


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