Assistant Manager/Senior Executive, Office of Patient Experience
1 week ago
Responsibilities:
- Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
- Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
- Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
- Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and .
Requirements:
- Bachelor's degree in arts & social science, communications, business administration,
- Experience in Healthcare industry will be advantageous
- Proficient in Microsoft Office
- Knowledge in the use of statistical and data analytic software will be an advantage
- Possess good project management skills
- Proactive and adaptable to change
- Good communication and writing skills
- Ability to work independently in a collaborative manner with diverse range of stakeholders
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