Senior Manager/Manager, Patient Financial Services
3 days ago
We are seeking an experienced patient service Manager to join our team and play a vital role in ensuring a smooth and compassionate patient journey.
Key Responsibilities:-
- Oversee and manage patient bill collection processes, including follow up with patients or their families
- Ensure accurate and timely collection of deposits and financial documentation
- Lead and supervise a team to deliver high-quality patient services in a professional and empathetic manner
- Develop and implement workflows that enhance patient experience and improve service efficiency
- Collaborate with nurses and other service departments to ensure seamless co-ordination of patients' discharges and completion of patients' charges
- Handle patient inquiries, feedback, and concerns with tact and professionalism
Requirements:
- Bachelor's degree in healthcare management, Business Administration or related field
- Min 5 years of working experience, with at least 3 years in a supervisory or leadership role
- Excellent communication and interpersonal skills
- Dynamic individual with ability to lead, coach, and develop a team of high-performing team
- Strong leadership and people management skills, and problem-solving skill sets
- High level of integrity, solution-focused and highly organized
- Fluent in multi-dialects / languages to engage a diverse patient population, is preferred
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