Customer Service

10 hours ago

Alexandra North, Singapore PERSOL Full time $3,500 - $8,000 per year

The Opportunity

As a support to Email Agents in our Customer Contact Centre (CCC), you will assist and manage customer communications primarily through email and digital channels. This role demands written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

Customer Communication & Case Management

  • Support selected case types including customer requests, compliments, and feedback via email and social media platforms.
  • Respond to customer communications with clarity and professionalism; follow existing SOPs and using existing templates.
  • Maintain accurate and up-to-date records of customer interactions in the CRM system.

Cross-Functional Collaboration

  • Liaise with internal departments to gather information and facilitate case resolution.
  • Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.

Quality Assurance & Continuous Improvement

  • Monitor case progress and ensure service level agreements (SLAs) are met.
  • Send chasers when necessary in bid to achieve case resolution.

Administrative & Ad Hoc Duties

  • Support the execution of special projects and assignments.
  • Perform ad hoc duties as assigned by the Team Leader.

Requirements:

  • Minimum Diploma in Business Studies, Communications, or a related field.
  • Experience in the automotive, customer service, or hospitality industry is advantageous.
  • Excellent command of written English with strong grammar, tone, and formatting skills.
  • Pleasant and professional communication style with strong listening and interpersonal abilities.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
  • Familiarity with social media platforms a plus.
  • Strong time management and organizational skills.
  • Team-oriented with a proactive attitude and a customer-centric mindset.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL SINGAPORE PTE LTD
• RCB No E
• EA License No. 01C4394
• Reg. R , EMILY YEO CHU YU

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