Guest Relations Officer

2 weeks ago

Singapore FOOD CONCEPTS STEAK PTE. LTD. Full time $35,000 - $45,000 per year

Key Responsibilities:

  • Greet and welcome guests warmly, escorting them to tables according to seating procedures.
  • Build rapport with guests and provide professional, attentive service throughout their visit.
  • Handle reservations and inquiries via phone or email, ensuring accurate guest records.
  • Assist with menu recommendations, upselling, and addressing guest queries.
  • Support service operations, including clearing/resetting tables and maintaining front-of-house cleanliness.
  • Work closely with the management team and service staff to ensure smooth service flow.
  • Assist with supplies inventory and station organization.
  • Uphold grooming standards, follow restaurant policies, and participate in training sessions.

Requirements:

  • Prior experience in guest relations, hospitality, or front-of-house roles preferred (training will be provided).
  • Strong communication and interpersonal skills.
  • Professional, well-groomed, and customer-focused.
  • Ability to work as part of a team in a fast-paced environment.
  • Positive attitude with willingness to support service operations when required.

Why Join Us?

  • Be part of a dynamic hospitality team.
  • Training and development opportunities.
  • Career progression within a growing restaurant group.

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