End User Computing Support Specialist

2 weeks ago

Jurong West West Region, Singapore Intersoft KK Full time $40,000 - $80,000 per year

Position:
Desktop Technician (Band 1)

Experience Level:
2-3 years

Location:
Jurong & Changi(2 Locations)

Budget:
SGD

Support Model: Full Time/ Dispatch

Join Our Team

We're looking for a proactive
Desktop Support Engineer
to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you'll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.

Key Responsibilities: -

  • Excellent working knowledge of Windows 7, 8, 10, 11
  • Good working knowledge of Windows. (MacOS a plus).
  • Knowledge of ServiceNow Tool
  • Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
  • Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
  • Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
  • Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
  • Excellent working knowledge in asset / inventory management
  • Ability to maintain composure and focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of client appointments while adapting to customer requests.
  • Demonstrated ability to communicate complex technical concepts in simple language.
  • Strong Experience in Multi-Functional Printer troubleshooting
  • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
  • Excellent verbal and written communication in English
  • Excellent customer service skills

What We're Looking For:

  • Qualifications:
    Bachelor's degree in computer science or related field.
  • Experience:
    1-2 years in IT support, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.
  • Skills:
    Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.
  • Flexibility:
    Willingness to work off-hours and weekends for projects or emergencies.

Immediate Joiners

Location: Changi & Tuas

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