IT Support Executive

2 weeks ago

East Region, Singapore Go-Ahead Singapore Full time $60,000 - $180,000 per year

Job Roles

  • Provide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.
  • Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and devices with basic asset management skills and system access control.
  • Handle a wide range of helpdesk incidents, including but not limited to issues related to computers, mobile devices, networking, hardware, software, telephony systems and Passenger Information Display Systems.
  • If necessary, appropriately route service requests and incidents alerts, including escalations to third-party suppliers or functional routing for third-level support, ensuring timely resolution.
  • Maintain and manage onsite and offsite IT infrastructure, both indoor and outdoor. Regularly generate reports and develop maintenance plans to improve availability and capacity.
  • Manage internal network, server, security system, regular system patching and hardening in accordance with company's directions, latest cybersecurity advisories and industry best practices.
  • Assist in project management, including implementation, user acceptance testing (UAT), and end-user support for new and existing business applications and system enhancements.
  • Supervise and ensure workplace safety and health risks are identified, assessed, and controlled, and provide employees with information on compliance to workplace safety and health policies.

Job Requirements

  • Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.
  • At least 2-3 years of experience in IT support or equivalent.
  • Experience in a fast paced, IT dependent environment will be advantageous.
  • Experience with helpdesk software and ticketing systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Knowledge of cybersecurity best practices and protocols.

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