Import / Export Customer Service (Airfreight)

2 days ago

Central Region, Singapore a4e9da33-c067-4eb6-82c9-509a02600140 Full time $90,000 - $120,000 per year

Job description:

  • Direct Contact with Customers with outstanding friendly and reliable service offered
  • Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
  • Check on the Import / Export Documents Compliance when processing the export work order
  • Apply the correct import / export permit and other import / export custom processed on timely manner
  • To answers all call within 3 ringing tone (without fail)
  • Monitor the onboard status without fail and to informed customer on any irregularity
  • Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
  • Always ensuring that the Airfreight rates apply is correct and updated.
  • Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
  • Ensure that all monthly customer report is submitted on timely manner without fail
  • Liaising with internal and external stakeholders for shipment status and handling
  • Ensuring all shipments are duly accounted and arranged as per SOP
  • Working with Sales / other function groups for special arrangements

Requirements

  • Minimum Diploma

  • 5 years' experience within the same industries / field

  • Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

HOW TO APPLY:

Interested applicants, please click on "Apply Now" or submit your resume to 

Please include the following information:

  • Reason for leaving
  • Expected Salary

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