Export Customer Service

2 days ago


Central Region, Singapore Nippon Express (Singapore) Pte. Ltd Full time $30,000 - $60,000 per year

Responsibilities:

Customer Service Interaction

  • Direct Contact with Customers with outstanding friendly and reliable service offered
  • Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
  • Check on the Export Documents Compliance when processing the export work order
  • Apply the correct export permit and other export custom processed on timely manner
  • Monitor the onboard status without fail and to informed customer on any irregularity
  • Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
  • Always ensuring that the Airfreight rates apply is correct and updated.
  • Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
  • Ensure that all monthly customer report is submitted on timely manner without fail
  • Liaising with internal and external stakeholders for shipment status and handling
  • Ensuring all shipments are duly accounted and arranged as per SOP
  • Working with Sales / other function groups for special arrangements

Requirements

  • Minimum Diploma
  • 5 years' experience within the same industries / field
  • Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

Other Info

Working Location: Alps Avenue Singapore 498781

Working hours: hrs-1830hrs (Mon-Fri) , 0900hrs-1300hrs (Sat)



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