Learning Quality

Pay Plan Title: Coordinator

Working Title: Learning Quality & Innovation Coordinator

FLSA Status: Exempt

Posting Salary Range: $54,106 - $68,173

Office Location: Remote within Trillium's catchment area. (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today

What We're Looking For

Trillium Health Resources has a career opening for a Learning Quality & Innovation Coordinator to join our team The Learning Quality & Innovation Coordinator works cross-functionally and collaboratively across all Trillium Departments, supporting the Training Development Unit's initiatives and projects. This position provides enterprise-wide support across instructional experiences and impact focus areas to ensure learning programs are consistent, high-quality, and continuously improved. The role is responsible for developing and applying training evaluation frameworks, leading quality assurance processes, identifying and managing Subject Matter Experts (SMEs), curating knowledge repositories, piloting innovative instructional technologies, and building partnerships with external SMEs and organizations across Trillium's catchment area to enhance content development.

On a typical day, you might:

• Develop and implement evaluation frameworks to measure training effectiveness, knowledge transfer, and workplace application.
• Conduct quality reviews of training content, facilitation, and learner outcomes to ensure standards and priorities are met. 
• Translate dashboards and metrics into actionable recommendations in partnership with data analysts. 
• Identify, onboard, and manage SMEs, maintaining strong internal and external partnerships to support content development.
• Provide orientation, guidance, and ongoing support to SMEs to ensure content accuracy and alignment with learning goals. 

Employee Benefits:

Trillium knows that work/life balance is essential. That's why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) 
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• High School diploma/GED and six (6) years of experience in training, instructional design, education, organizational development, evaluation, quality assurance, knowledge management, or SME engagement; OR
• Associate's degree and four (4) years of experience in training, instructional design, education, organizational development, evaluation, quality assurance, knowledge management, or SME engagement; OR
• Bachelor's degree and two (2) years of experience in training, instructional design, education, organizational development, evaluation, quality assurance, knowledge management, or SME engagement; OR
• Equivalent combination of education/experience.
• Must have a valid driver's license.
• Must reside within Trillium's catchment area, which includes the following North Carolina counties: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
• Must be able to travel within catchment as required.

Preferred:

• Bachelor's degree in Education, Instructional Technology, Organizational Development, Human Resource Development, Adult Learning, and Instructional Design
• Experience in external partnership development or piloting instructional technologies
• Association for Talent Development (ATD) certifications (APTD, CPTD)
• Kirkpatrick Evaluation Certification
• Knowledge Management or Learning Technology credentials

Deadline for Application: Monday, October 20, 2025 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You'll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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