Senior Manager, Learning Quality

About Certis:

Certis is a leading outsourced services partner that designs, builds and operates smart, integrated solutions across security, facilities management and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology, from AI to robotics, to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You will be part of a mission that goes beyond operations and shapes safer, smarter and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth and empower you to make a meaningful difference.

If you are ready to build the future, your journey starts here with us.

Life At Certis:

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect and empower, driven by trust and powered by people.
• Shape the Future: Take charge of your development with diverse opportunities across roles, borders and technologies. Work alongside leaders who invest in your potential and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we are committed to creating long-term value not just for our customers, but also for society and the environment.

Job Purpose:

The Senior Manager, Learning Quality & Systems plays a critical role in driving excellence in learning operations, systems, and governance. This role leads a team to ensure high standards of performance, oversees registrar and learning system functions, and leverages data-driven insights to strengthen learning effectiveness. By ensuring robust governance, quality assurance, and operational efficiency, the incumbent contributes to building a future-ready workforce and delivering impactful learning experiences across the organization.

What You'll Do:

• Lead and Manage Operations – Oversee the registrar function, facilities and a high-performing team to ensure smooth operations, compliance, and a safe learning environment.
• Drive Learning Systems Excellence – Manage the Learning Management System (LMS), resolve system issues, and ensure effective rollout, assignment and tracking of core programmes.
• Strengthen Governance & Quality – Establish and reinforce learning policies, conduct ISO 9001:2015 audits and support external audits to uphold quality standards.
• Leverage Data & Analytics – Conduct learning analytics, consolidate programme reports and propose targeted interventions to enhance learning effectiveness.
• Engage Stakeholders & Councils – Partner with key stakeholders, manage the Certis Corporate University (CCU)Advisory Council and Associate Faculty, and provide strategic and administrative support to ensure alignment and relevance.

What You'll Bring:

• Educational Background – Degree in any discipline; WSQ Advanced Certificate in Learning and Performance (ACLP) is an advantage.
• Leadership Experience – Proven track record in a leadership/management role, with the ability to guide teams and drive operational excellence.
• Learning Systems & Analytics – Experience in managing learning systems or ed-tech tools, coupled with strong skills in data analytics to inform decision-making.
• Sector Knowledge – Familiarity with Singapore's adult education sector and/or workplace safety management will be a plus.
• Core Competencies – Strong communication, stakeholder management, and problem-solving skills; adaptable, collaborative, and able to deliver under pressure.

Recognition & Reward:

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.