Learning Support Executive

2 days ago

Singapore BELLS INSTITUTE OF HIGHER LEARNING PTE. Ltd Full time

Description Role Purpose Ensure a smooth, learner-centred experience across classes and events by supporting learning and course administration—including fee collection—while collaborating with departments, trainers, and the centre team. Key Responsibilities 1) Learner Experience & Front-of-House Welcome, check in, and guide learners; handle walk-ins and enquiries. Manage attendance, issue learning materials, and support accessibility needs. Collect, log, and act on learner feedback. 2) Classroom & Timetable Operations Prepare rooms, devices, and AV; perform pre-class technical checks. Coordinate trainer schedules, class rosters, make-up sessions, and substitutions. Invigilate assessments; uphold academic integrity and incident reporting. 3) Course Administration & Fees Process enrolments, verify documents, and maintain accurate learner records. Collect fees via POS/e-payments, issue receipts, and reconcile daily takings. Prepare simple admin/finance reports; hand‑over to Finance per SOPs. 4) Learning Technology Support Enroll learners on the LMS; publish class info and learning resources. Provide basic troubleshooting (logins, device setup, Wi‑Fi, projector, conferencing). Track e‑learning progression and nudge learners where needed. 5) Communication & Stakeholder Coordination Draft and send class notices, reminders, and post‑class follow‑ups. Liaise with trainers, faculty/department admins, and external partners/vendors. Escalate issues promptly with clear context and proposed next steps. 6) Data, Quality & Compliance Maintain accurate records (attendance, assessments, fees); ensure data privacy. Monitor KPIs and service standards; suggest process improvements. Support audits and documentation required by institutional policies. 7) Safety & Facilities Readiness Conduct safety briefings; log incidents/near‑misses. Track inventory of training equipment and learning materials. Success Metrics (KPIs) Classes start on time; ≤24‑hour turnaround for schedule/notice updates. 100% attendance and fee records accuracy; zero unreconciled cash variances. Learner CSAT/NPS targets met; issues resolved within SLA. LMS enrolment completion before class start; minimal tech‑related delays. Qualifications & Skills Service‑oriented communicator with excellent spoken/written English. Strong administrative accuracy; numeracy for cash handling & reconciliation. Digital fluency: Google Workspace/MS Office; familiarity with LMS a plus. Problem‑solver who stays calm under pressure; team‑first mindset. Able to work shifts (some evenings/weekends) as per class schedules. Nice-to‑Have: Event ops experience, basic Excel/Sheets (lookups, pivots), familiarity with edtech tools, first aid. Professional Attributes Integrity with learner data and finances Empathy and tact Detail orientation Continuous improvement mindset Accountability and follow‑through. This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives. By applying for this role, you consent to BELLS's PDPA and e2i's PDPA. #J-18808-Ljbffr Industry Other Category Management & Operations Sub Category Customer Service

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