Customer Desk Officer

2 days ago

Central Region, Singapore PERSOL Full time $28,000 - $56,000 per year

P-Serv is partnering with our Client to hire for Front Desk Officers If you have what it takes to be a part of the Team, click apply

  • Location: West/North/East
  • Working Days/Hours: Mon - Fri - 8:15am - 6:30pm, Sat: 8.15am - 1pm
  • Payout: $14/hr

Job Responsibilities:

  • Maintain a constant presence at the front counter to provide prompt assistance
  • Greet and register walk-in customers using the case management system; manage the queue when necessary
  • Respond to customer enquiries professionally and efficiently
  • Manually track walk-in customer numbers in the event of queue system downtime
  • Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
  • Handle telephone and inbound email enquiries in a timely and courteous manner
  • Provide administrative support, including document filing, data entry, printing, and mailing of letters
  • Assist with setting up videoconferencing and other communication equipment for scheduled appointments
  • Provide logistical support for ad-hoc events when needed
  • Engage with customers to teach/guide on digital apps and online services
  • Assisting customers with online application forms using the portal
  • Perform prompt follow-ups and administrative duties
  • Perform any additional duties assigned by supervisor

Job Requirements:

  • Min GCE 'N' Level with prior experience in customer service support is an advantage
  • Pleasant and professional demeanor with good interpersonal and communication skills
  • Able to handle customer enquiries tactfully
  • Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
  • Able to work independently and as part of a team

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494

EA Personnel No: R

EA Personnel Name: Lim Wei Qi

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