Business Development Lead

SALES & MARKETING

Singapore

Location: Singapore (with travel required within APAC region)

Company Overview: KeyReply is a leading provider of enterprise-grade AI orchestration solutions for healthcare. Headquartered in Singapore and expanding globally, we empower healthcare systems, insurers, and enterprises to deliver better patient and employee experiences through generative AI, voice automation, and workflow orchestration.

Our low/no-code platform enables rapid development and deployment of AI-driven solutions across over 120 languages, cutting project timelines by up to 90%. We are trusted by two-thirds of Singapore's public healthcare institutions and leading regional health systems, with proven deployments across care navigation, patient engagement, clinical operations, and administrative services.

As a Microsoft partner and a WhatsApp Global Business Solution Provider, KeyReply integrates seamlessly into enterprise ecosystems, meeting the highest standards of compliance (SOC 2 Type II, HIPAA). Our AI technology has been recognized by Gartner as a Cool Vendor for its leadership in multilingual and healthcare applications.

Key use cases include:

• AI-powered patient intake and triage.
• Voice AI for appointment scheduling, reminders, and contact centers.
• Automated post-discharge follow-ups and chronic care management.
• Intelligent workflows for insurance claims, billing, and IT support.

With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely — improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care.

Position Overview: As a Business Development Lead at KeyReply, you'll be at the forefront of driving revenue growth and expanding our footprint in the healthcare industry. This role is focused on articulating solutions and use cases to potential clients, ensuring that our offerings align with their needs and objectives. You will work closely with the Chief Commercial Officer and collaborate with teams across the organization to execute strategic plans for business development and market expansion. This position will be based in Singapore, with travel required within the APAC region.

Key Responsibilities:

• Collaborate with the Chief Commercial Officer to develop and execute strategic plans for business development, driving revenue growth and market expansion across the APAC region.
• Conduct market research to identify key opportunities and potential leads within the healthcare sector in APAC countries.
• Build and nurture relationships with key stakeholders, including executives, clinicians, and IT decision-makers, to understand their pain points and business needs.
• Work closely with the product and marketing teams to develop tailored solutions and use cases based on client requirements.
• Lead presentations and demonstrations to showcase KeyReply's AI platform and its benefits to clients, ensuring clear articulation of value proposition.
• Provide ongoing support and assistance to clients throughout the sales process, addressing any questions or concerns they may have.
• Collaborate with the lead generation team to optimize outreach strategies and maximize pipeline growth.

Qualifications:

• 5-8 years of experience in business development, sales, or related roles, with a strong track record of success.
• Experience in B2B sales, preferably within early stage revenue-generating startups, with a proven ability to drive revenue growth.
• Strong communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
• Strategic thinker with the ability to develop and execute complex sales plans.
• Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously.
• Willingness to travel within the APAC region as required.

Work Scope Split:

• Chief Commercial Officer Support: 20%
• Lead Generation: 20%
• Business Development: 60%