Application Support Analyst

2 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

Job Title: Production Support Analyst (Banking Applications)

Employment Type: 6-Months Contract (renewable based on performance)

Employer: NTT DATA Singapore

Work Location: Alexandra Building

Headcount Required: 1

Interested candidates are kindly requested to email their CV with their experience to:

About the Client

Our client is a leading bank in Asia with a global presence across 19 countries.

Key Responsibilities
  • Deliver high-quality production support service to business stakeholders.
  • Ensure availability, incident, problem, and capacity management for applications in scope.
  • Investigate, analyze, and resolve incidents, problems, and user queries.
  • Manage communication for major incidents, SLA breaches, and logistics issues , ensuring timely updates to management and stakeholders.
  • Drive technical remediation aligned with agreed non-functional requirements.
  • Contribute to process improvements and automation for service efficiency.
  • Ensure compliance with essential IT processes and standards.
  • Provide coaching within the team to uplift technical and business knowledge.
  • Collaborate closely with L1, L3 support, and development teams to ensure timely resolution of issues.
  • Maintain and share knowledge management best practices .
Requirements
  • 5+ years' experience in Banking IT production support .
  • Proven experience with Microsoft Dynamics CRM and Siebel CRM applications.
  • L2 / L3 support experience in a mission-critical environment .
  • Strong knowledge of ITIL methodology .
  • Flexible, team-oriented, and able to work under multiple deadlines with urgency.
  • Excellent problem-solving, communication, and interpersonal skills.
Essential Technical Skills
  • 5+ years with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle, MQ.
  • Strong production support experience with Microsoft Dynamics CRM .
  • Understanding of CRM application architecture .
  • Proficiency in Control-M batch issues, SSIS packages .
  • Hands-on scripting: Unix Shell, Windows batch, or other scripting languages .
  • Strong debugging and database query skills.
  • Knowledge in DR & BCP execution .
  • Experience with Middleware (MQ), BMC, Control-M, and Remedy.
  • Proficiency with Microsoft Office (Excel, PowerPoint, Word).
Personal Skills
  • Team player with strong collaboration skills.
  • Quick learner, detail-oriented, and self-motivated.
  • Strong problem-solving mindset with process orientation.
  • Ability to understand the "big picture" and apply analytical thinking.
  • Strong communication skills to work effectively with stakeholders at all levels.
Key Domain / Technical Areas
  • Microsoft Dynamics CRM
  • MS SQL Server, Unix, Oracle
  • Production Support (L2 focus)

Interested candidates are kindly requested to email their CV with their experience to:

We look forward to your application

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