Guest Relations Executive

1 week ago

Raffles Place, Singapore The Fullerton Hotels and Resorts Full time $40,000 - $60,000 per year

Job Description:

  • Welcome guests upon arrival and check-in according to establish standards and procedures.
  • To provide courteous and efficient service and if possible to comply with each and every guest request.
  • Check out guests courteously and accurately.
  • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  • Maintain good guest relations with in-house guests at all times.

Job Requirement:

  • Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
  • Preferably 1 year of relevant experience in hospitality industry.
  • Knowledge of Opera system will be an added advantage.
  • Pleasant disposition with good interpersonal skills
  • Able to work on rotating shifts including weekends and public holidays.

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