Guest Relations Officer, Concierge

2 weeks ago

Raffles Place, Singapore 1-Group (Singapore) Full time $40,000 - $60,000 per year

We are looking for a professional Guest Relations, Concierge to support our restaurant outlets at Capitaspring. The successful candidate will play a critical role in delivering professional and expert concierge services to customers.

Job Responsibilities:

  • To deliver professional and expert concierge services to customers.
  • To handle customer requests, reservations or enquiry via phone, email, and/or chat.
  • Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
  • Establish relationships with customers with a positive customer experience feeling after every contact.
  • Communicate responses in a clear, professional, timely and concise manner.
  • Work with team and resources to provide customer with requested service.

Job Requirements:

  • Candidates must possess at least 1 year of Call Centre / Hospitality experiences.
  • Proficient in Microsoft Office (especially Excel and PowerPoint);
  • Customer service oriented, result driven & good team player;
  • Able to work weekends and public holidays.

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