Membership Relations

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Job Description

Welcome to Kids Space—where curiosity, connection, and creativity come to life. Step into a world where every moment invites children to explore, imagine, and play freely.

We believe in the magic of childhood, the thrill of discovery, and the joy of shared laughter, in the little moments that shape big memories.

From immersive play spaces to thoughtfully designed programmes, we celebrate families of all kinds, embracing the joy of learning, adventure, and connection. Because childhood should be felt, lived, and experienced, in spaces designed to spark wonder, growth, and endless possibilities.

Our Club Member Hosts are the Superheroes of our Clubs; They'll offer a tissue for a runny nose before it's needed, they'll be able to recommend & book big and little humans in to all our exciting club activities, they'll offer to entertain a little member before they realise they need entertaining. They'll be a jack of all trades and thrive on a variety of different work.

Our Member Hosts responsibilities include but not limited to…..

· You'll be the 'face of' the Club; upholding the clubs ethos, values and standards

· Engaging with our biggest and littlest guests

· Providing a warm welcome to our members and running the reception desk & club floors (indoor & outdoor) like a well-oiled machine

· Managing & servicing the members club floor – soft play, tuck shop and members lounge ensuring members are being provided the best experience at all times.

· Keeping the whole club looking like a premium environment. Tidying & Cleaning included.

· Responsible for the general upkeep of the club floors and facilities – including hygiene and identifying repairs that need doing

· Manage member bookings for classes, camps, drop off & members social events calendar - able to offer advice about class content to Members

· Take member table reservations for The Pantry.

· Support the management team to provide information and follow up to potential sales leads including membership and parties

· Responsible for member satisfaction, responding to member questions and escalating complaints appropriately

Membership & Admin responsibilities

· Be the direct communications channel between members/ potential members and the club. This involves being the recognisable face on ground, as well as managing queries from guests and potential members regarding the club face-to-face

· Trained on all Membership databases

· The main point of contact for all finance matters for membership - liaising with Finance on all finance related matters pertaining to membership, classes, camps and events

· Daily checking of and ensuring integrity of all invoices created and posting them

· Ensuring the security access cards for members and staff are programmed and to order them when depleting

· Send Membership Terms and Conditions and Membership Agreement to newly signed members within 7 days of signing up

· Contribute to monthly membership sales & member retention targets

· Conduct tours of the space where necessary.

We are looking for …….

Super fun all-rounders to join our team, we are a unique proposition in that we are a restaurant, cooking school, drop off and family members club, we span 2 floors and need people to help out across departments.

You must be adaptable, hardworking and happy to work in a fast paced environment. No two days are the same, one day you could be on the floor in the members club lounge, soft play & tuck shop, the next helping to set up a membership social event & welcome guests, manning reception or attending to member questions and queries. We are a start-up and have a super ambitious offering so a great team is how we achieve this. We need people who are ambitious, who want to make a real difference and who know how to have a whole lot of fun at the same time.

You must love people- especially of the little kind . We want someone who truly knows what it is to nurture parents and families in creating the best customer experience possible. We are an outlet for creativity, always looking for the next bright idea and people with a spark to make great things happen

Is this you …………

· Super fun - shiny, happy and full of energy.

· Have excellent communication skills, both written and verbal, and be fluent in English

· Have heaps of energy, enthusiasm and playfulness with a natural flair for making kids and adults alike feel happy and at ease.

· The ability to follow processes.

· Love to play and find your inner child.

· Super organised, with the ability to adjust work priorities in line with operational needs, and a willingness to get stuck in.

· A strong team player, able to communicate well across departments, and build strong working relationships.

Requirements

· Diploma in any field

· Flexibility – you can turn your hand to just about anything and will happily take the limelight to ensure that children have an extraordinary experience

· A friendly and warm personality and a love of working with children and families – this bit is really important

· Awesome customer service skills

· Great writing skills and proficient with Microsoft excel spreadsheet

· Passion with kids

5 day work week on rotation with other Member Hosts Monday to Sunday.

Will be required to work evenings when we have events or to suit the needs of the business.