Guest Service Agent
5 hours ago
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
- Provide excellent customer service to guests
- Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
- Perform ticket sales transactions quickly and accurately using computer-based ticketing system
- Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
- Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
- Redeem tickets for Club Members based on their privileges
- Provide guidance and training to ticketing casual staff
- Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary
- Any other duties assigned
Job Requirements
Education & Certification
- No formal education required
Experience
- Preferably with experience in Customer Service/retail/ticketing/events environment
Other Prerequisites
- Candidates with customer service experience
- Able to work well in a team
- Fluent in English; fluency in other languages is a plus
- Good written and spoken communication skills
- Pleasant attitude and cheerful demeanor
- Proficient in Microsoft Office applications
- Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
- Able to work on rotating shift, including on weekends and public holiday
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
-
Guest Service Agent
7 hours ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $30,000 - $60,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedWarmly welcome and engage all guests visiting the Infinity PoolShare a quick introduction of the offerings available while escorting guests to their dedicated sun bedsProvide exceptional service and create a memorable experience for...
-
Guest Service Agent
6 hours ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $2,500 - $3,500 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesPerform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.Notify the Housekeeping Management or the Engineering Department of any...
-
Marina South, Singapore Westin Hotels & Resorts Full time $30,000 - $90,000 per yearPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or...
-
Guest Service Agent, Airport Meet
6 days ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $30,000 - $60,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedGreeting guests and providing an engaging warm welcome or fond farewellEnsure each guest is greeted promptly, courteously, graciously with eye contact, and a smileBe ever ready to provide luggage assistance at the Arrival Hall or on...
-
Guest Services Agent
2 weeks ago
Marina South, Singapore Westin Hotels & Resorts Full time $30,000 - $90,000 per yearPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear...
-
Senior Guest Service Agent
1 week ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesDeliver wonderful shopping experience to shoppers and guests of Marina Bay SandsAttend to shoppers' enquiries and feedback for customer experience improvement.Perform Mall Marketing redemptions and any other duties assigned.Attend to Luxury Shoppers...
-
Guest Service Agent
6 hours ago
Marina Bay Sands, Singapore Marina Bay Sands Full time $3,000 - $6,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesAccomplish Day to Day Operations• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.• Handle room registration of arriving guests in accordance to the Service Quality Review standards to...
-
Guest Service Agent Laundry
6 hours ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $20,000 - $25,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesCollect linens and amenities from loading bay and distribute them to pantries of designated floors across the 3 hotel towers in a timely and efficient manner in accordance with the established company's policies and proceduresCollect soiled linens...
-
Intern, Guest Services
5 hours ago
Marina South, Singapore Marina Bay Sands Pte Ltd Full time $30,000 - $50,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job SummaryGuest Services creates the first impression for arriving guests. We strive to meet all of our guests upon arrival, welcome and direct them to the check-in desk. We provide efficient luggage handling and temporary storage services, and item delivery assistance....
-
Minibar Guest Service Agent
5 hours ago
Marina Bay Sands, Singapore Marina Bay Sands Full time $2,500 - $3,000 per yearLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job Responsibilities• Curating a non-traditional minibar, a uniquely authentic MBS experience for our guests.• As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all...
