Guest Service Agent

2 days ago


Central Region, Singapore Marina Bay Sands Pte Ltd Full time $20,000 - $25,000 per year

Job Responsibilities


• Provide excellent customer service to guests

• Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks

• Perform ticket sales transactions quickly and accurately using computer-based ticketing system

• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes

• Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks

• Redeem tickets for Club Members based on their privileges

• Provide guidance and training to ticketing casual staff

• Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary

• Any other duties assigned

Job Requirements

Education & Certification

• No formal education required

Experience

• Preferably with experience in Customer Service/retail/ticketing/events environment

Other Prerequisites

• Candidates with customer service experience

• Able to work well in a team

• Fluent in English; fluency in other languages is a plus

• Good written and spoken communication skills

• Pleasant attitude and cheerful demeanor

• Neat and well-groomed

• Proficient in Microsoft Office applications

• Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations

• Able to work on rotating shift, including on weekends and public holiday



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