Assistant / Senior Assistant Manager – Operations Support / Up to 4500

3 days ago

Kent Ridge, Singapore MCI Career Services Pte Ltd Full time $60,000 - $120,000 per year
Job Description:

We are looking for a proactive and service-oriented Assistant / Senior Assistant Manager to join our Operations Support Services (OSS) – General Services team. This role oversees key areas such as Security & Carpark Management, Service Vendor Management, and Operational Excellence, ensuring smooth day-to-day operations while driving continuous improvement initiatives.

Working Hours:
  • Monday – Thursday: 8:30 AM to 6:00 PM
  • Friday: 8:30 AM to 5:30 PM

Key Responsibilities:

1. Operational & Systems Management (80%)

  • Oversee the operations of Security & Carpark systems (CCTV, Card Access, Walkie Talkie, Master Key).
  • Ensure compliance with carpark policies and manage key issuance & audit processes.
  • Monitor vendor performance, maintenance, and cost-effectiveness of key service systems.
  • Review incident reports (e.g., Code Black, Ehor) and recommend preventive or corrective actions.
  • Collaborate with external partners (e.g., Queenstown NPC) on case investigations and security risk reduction.
  • Promote campus-wide security awareness through campaigns and engagement sessions.
  • Conduct dialogue sessions with staff to gather feedback and enhance service quality.
  • Lead or support service feedback reviews, incident investigations, and workflow improvements.
  • Ensure timely review and renewal of service, lease, or license contracts.
  • Manage departmental logistics, procurement, inventory, and payments.
  • Support in policy and SOP reviews, emergency response planning, and budget preparation.

2. Team & Project Management (20%)

  • Oversee training and development plans for direct reports.
  • Manage staff discipline and ensure compliance with department standards.
  • Maintain updated SOPs and documentation for relevant units.
  • Ensure projects are completed on time and within budget.
  • Carry out ad-hoc assignments as directed by supervisors.

Job Requirements:
  • Bachelor's Degree (preferred disciplines: Public Safety & Security, Engineering, or related fields).
  • Minimum of 2–5 years relevant working experience in operations or facilities support.
  • Strong leadership, communication, and stakeholder management skills.
  • Customer-focused mindset with a passion for service excellence.
  • Excellent analytical, organizational, and problem-solving abilities.
  • Able to work independently and collaboratively in a fast-paced environment.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Kenneth Isaac Peter

Registration Number: R

MCI Consulting Pte Ltd (EA Licence: 13C6730)

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