Front Desk Customer Service Officer

2 weeks ago

Central Region, Singapore MCI Career Services Pte Ltd Full time $2,300 - $3,500 per year

Job Summary:

  • Basic salary range $2300 - $3500
  • Working hours: Mon-Fri
  • Working Location: Island wide
  • Time: 9.30am-7pm

Job Responsibilities:

  • Receive and welcome the visitors with a polite and cheerful disposition
  • Register and enroll visitors facial recognition efficiently and accurately
  • Provide efficient queue management and crowd control where needed
  • Protect and maintain accurate and updated visitor records according to PDPA requirements
  • Key management including issue, return and accounting for all keys daily
  • Able to multitask and to work fast
  • Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
  • Monitor attendance and prepare report as needed.
  • Comply and adhere to SOPs, policies, guidelines and processes
  • Flexibility to change roster should there be a need to.
  • Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
  • To participate in digitisation exercises, organising files and documents as necessary.

Job Requirements:

  • Track record for excellent Customer Service
  • Able to learn quickly and adapt to changes.
  • Good interpersonal and communication skills
  • Good command of English (written and spoken).
  • IT savvy and familiar with common software.
  • WSQ certification in customer service is an advantage

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Yong Jia Wen

Registration Number: R

EA License No: 13C6730 (MCI Consulting Pte Ltd)

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