Customer Service Officer

18 hours ago


West Region, Singapore a4e9da33-c067-4eb6-82c9-509a02600140 Full time $30,000 - $60,000 per year

Responsibilities:

  • Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
  • Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
  • Respond swiftly to customer inquiries, ensuring prompt resolution.
  • Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
  • Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
  • Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
  • Foster a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate and communicate effectively with internal departments to ensure seamless service.
  • Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
  • Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements:

  • Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent
  • Good knowledge of Microsoft applications (Excel, Word, etc)
  • Experience working in a customer service focused environment
  • Ability to multitask, prioritize, and manage time effectively

HOW TO APPLY:

Interested applicants, please click on "Apply Now" or submit your resume to 

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R



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