Area Manager, Retail

2 weeks ago

Central Singapore RI Luxury Pte. Ltd. Full time $90,000 - $120,000 per year

Job Description:

The Area Manager/District Retail Manager serves as a linchpin in driving business growth, operational excellence, and service innovation within their designated area/district. Through strategic leadership, operational acumen, and a relentless focus on customer satisfaction and sales performance, they play a pivotal role in shaping the success and sustainability of the retail enterprise.

Develop Business Opportunities:

  • Analyse new market trends, consumer behaviours, and emerging business opportunities.

  • Collaborate with management to implement organization strategies aligned with business objectives.

  • Operationalise and manage governance, risk, and compliance frameworks.

  • Drive sales performance through strategic initiatives and marketing campaigns.

Drive Service Excellence:

  • Develop service operations strategies to enhance customer satisfaction and loyalty.

  • Optimise the workforce for service excellence through training programs.

  • Develop a service recovery framework to address customer complaints effectively.

  • Manage the service brand image and lead with a service vision.

Deliver Operations Excellence:

  • Manage and review store operations and processes.

  • Collaborate with Facilities Management Team to maintain store facilities.

  • Integrate business continuity management practices into retail operations.

  • Manage crisis situations effectively and ensure compliance with regulatory requirements.

Drive Innovation and Productivity Aspirations:

  • Lead teams to embrace a culture of innovation and continuous improvement.

  • Conduct productivity diagnoses and develop action plans to implement productivity initiatives.

  • Facilitate the implementation of productivity and innovation initiatives.

  • Evaluate potential ideas and innovations and collaborate with cross-functional teams.

Manage Teams:

  • Provide direction and guidance to Supervisors, fostering a culture of accountability and collaboration.

  • Develop Supervisors' capabilities through coaching, mentoring, and training initiatives.

  • Promote workforce diversity and inclusion and influence team decision-making processes.

Manage Customer Order Fulfilment:

  • Define and enhance order fulfilment policies and procedures.

  • Review customer satisfaction metrics and feedback to identify areas for improvement.

  • Manage order processing, fulfilment, and returns of customer orders.

Job Specifications:

  • Education: Bachelor's degree in Business or related field preferred.

  • Experience: 5-7 years in retail management, with multi-unit experience preferred.

Skills:

  • Leadership: Ability to motivate teams and drive performance.

  • Analytical: Strong problem-solving and data analysis skills.

  • Strategic Planning: Develop and execute business plans.

  • Customer Focus: Prioritize exceptional service and customer satisfaction.

  • Organisational: Manage tasks efficiently and meet deadlines.

  • Adaptability: Flexibility to navigate industry changes and challenges.

  • Technical Proficiency: Familiarity with retail software and Microsoft Office

  • Willingness to travel within Singapore across boutiques on a regular basis.

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