Area Manager, Retail

7 days ago


Singapore NATURE'S FARM PTE LTD Full time

**Retail Area Manager**

The Retail Area Manager is responsible for overseeing and managing the performance of multiple retail stores within a designated area. This includes ensuring that each store meets or exceeds sales targets, provides exceptional customer service, and maintains high operational standards.

This role reports to the Assistant Operations Director.

**Responsibilities**:

- Train and supervise Retail Supervisors and Associates within the area.
- Provide coaching, feedback, and performance evaluations to ensure continuous improvement.
- Set and monitor sales targets for each store, taking into account local market conditions and trends.
- Ensure that each store delivers exceptional customer service, creating a positive and memorable shopping experience.
- Address customer inquiries and resolve any escalated issues.
- Perform periodic audit on retail operations to ensure compliance with company polices.
- Identify areas for improvement and maintain operational excellence.
- Determine if the store layout optimizes customer flow and navigation.
- Implement and enforce company policies and procedures.
- Ensure that stores are visually appealing, with displays and layouts that enhance the customer experience and highlight featured products.
- Ensure that stores adhere to all legal and safety guidelines, including health and safety regulations, and maintain compliance with company policies.
- Monitor sales and key metric performance across various outlets within the designated area of responsibility and provide regular updates to Assistant Operations Director
- Analyze sales reports and provide insights into the factors driving fluctuations in sales, where possible
- Identify potential growth opportunities and make recommendations for new store locations or expansions

**Requirements**:

- Minimum Diploma with 5 years of experience in the retail industry, including at least 2 years in a similar managerial role.
- Demonstrated operational excellence and a customer-service-oriented mindset with a focus on achieving goals.
- Strong communication and problem-solving skills.
- Exemplary leadership traits, including empathy, understanding, and the ability to inspire and motivate team members.
- Proficiency in resolving conflicts amicably.


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