Customer Support cum Admin
3 days ago
- For a Foreign-owned Specialty Parts firm
- Global Customer Base
- Working hours: 1.00pm to 6pm (Mon-Fri)
Job Description
- Liaise with overseas factories/clients: on all project-related matters.
- Communication: Add relevant contacts to the WeChat and WhatsApp groups and ensure project updates are shared promptly.
- Schedule follow-up: Ensure no delays against the agreed timeline with both factory and client. This includes pre-production samples, production samples, inspection dates, and ETD.
- Sample monitoring: Verify that packaging size and design follow instructions. Track corrections based on our comments and ensure revised samples are properly updated.
- Cost/Price updates: Update the cost table based on factory cost changes and client prices. Ensure updates are reflected accurately and reviewed by the supervisor.
- Purchase Orders (POs): Ensure timely issuance of POs to the factory and from clients. Follow up with clients and third parties as necessary. Upload all POs to the corresponding Drive folders.
- Shipping documents: Create and upload all shipping documents to the designated Drive folder.
- Courier management: Arrange/booking pick up and track sample shipments to clients/ vendors.
- Other admin tasks
Requirements
- Min 3 years of relevance experience
- Able to multi-task
- Proficient in MS Office
- Able to speak Mandarin. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients/vendors."
Working location: Central
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