Import Customer Service in a leading Air Freight Forwarding MNC

2 weeks ago

East Region, Singapore PERSOL Full time $104,000 - $130,878 per year

Our client, a Japanese company is looking for candidates for the position of Import Customer Service Executive.

Job Description:

  • Act as single point of contact for Airfreight Import.
  • Manage internal and external customers for the movement of import shipments.
  • Follow up on urgent shipments pro-actively.
  • Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales.
  • Ensure that customers' expectations are being met and mapped in SOP.
  • Regular Business Review with Customers – Monthly BR or Quarterly BR.
  • Perform ad hoc tasks as assigned by Immediate Superior.
  • Perform End to End Process which include Billing.
  • Follow up with Customer on any Billing Disputes.

Requirements:

  • Experienced in Airfreight Import handling and able to work with different levels of stakeholders.
  • Possess good communication skills and problem-solving ability.
  • Good working attitude and willing to learn the required new job skills.
  • Good command in using Microsoft Excel for Reporting.
  • Able to work on weekends if required.

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

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