Applications Support Manager, IT

4 days ago

Central Region, Singapore BOC AVIATION LIMITED Full time $104,000 - $130,878 per year

Reporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following:

  • Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
  • Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
  • Managing enhancement and change request and ensuring internal processes are followed.
  • Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
  • Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
  • Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
  • Gathering feedback from users and stakeholders to continuously improve applications and services.
  • Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
  • Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
  • Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
  • Improving business efficiencies through the introduction of automation and value engineering.
  • Supporting projects and activities led by Project team as subject matter expert.
  • Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
  • Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.

Job Requirements:

  • Bachelor's degree or higher in Information Technology, computer science, or related field.
  • Minimum seven to 15 years' experience in IT applications support role preferably with at least five years' experience in ERP systems.
  • Experience in business requirements gathering and vendor management.
  • Strong analytical and creative problem-solving skills.
  • Organised and detail oriented with the ability to manage multiple tasks.
  • Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
  • Align with and demonstrate BOC Aviation Core Values, which are Integrity; Teamwork; Accountability; Agility; and Ambition.

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