Application Support Engineer

2 weeks ago

Central Region, Singapore Neutron Full time $104,000 - $130,878 per year

We are seeking a highly motivated Application Support Engineer to join our team. The successful candidate will be responsible for providing L1/L2 support for business-critical applications, ensuring minimal downtime, and delivering an excellent support experience for users.

Key Responsibilities

  • Provide L1/L2 application support across multiple business applications.
  • Respond, troubleshoot, and resolve application issues within agreed SLAs.
  • Perform data patching and data retrieval as required.
  • Liaise with third-party vendors to ensure timely issue resolution.
  • Escalate complex issues to senior engineers or development teams when necessary.
  • Conduct root cause analysis and prepare detailed incident reports.
  • Document recurring issues and workarounds in the internal knowledge base to improve efficiency.

Requirements

  • Degree or diploma in Computer Science, Information Technology, or a related field.
  • 3+ years of hands-on experience in application support or a similar role.
  • Strong critical thinking and troubleshooting skills.
  • Familiarity with AI tools that can assist in issue resolution and productivity improvement.
  • Basic Knowledge of modern frontend and backend frameworks.
  • Proficiency in SQL scripting, bash scripting, and automation tools.
  • Understanding of cloud infrastructures (AWS, Azure, or GCP) and related services.
  • Basic understanding of networking fundamentals(DNS, load balancing, firewalls, proxies, etc.).
  • Basic understanding of middleware technologies (e.g., message brokers, API gateways, background job processors).
  • Exposure to monitoring and logging tools (e.g., CloudWatch, Sentry, New Relic, Crashlytics, etc).
  • Familiarity with ITIL processes (incident, problem, and change management).

Advantegeous Skills & Knowledge

  • Knowledge of Ruby on Rails.
  • Familiarity with modern frontend frameworks such as React, , and React Native.
  • Experience with middleware technologies (e.g., message brokers, API gateways, background job processors).
  • Solid grasp of networking fundamentals (DNS, load balancing, firewalls, proxies, etc.).
  • Knowledge of CI/CD pipelines.

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