Application Support Analyst

4 days ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $80,000 - $120,000 per year

Application Support Analyst

About the Role

We are seeking a versatile Application Support Analyst (Java/Cobol/SQL) to join our team. This role bridges business analysis and technical support, ensuring that enterprise applications run smoothly while continuously improving system functionality. You will play a key part in translating business needs into technical solutions, supporting post-implementation operations, and enhancing system performance through analysis, troubleshooting, and collaboration with both technical and business stakeholders. This is an excellent opportunity for someone who thrives in a hybrid functional–technical role and is eager to contribute to impactful enterprise projects.

Key Responsibilities Functional Support

  • Engage with business users to understand requirements and translate them into technical specifications.
  • Analyze, design, and deliver enhancements to existing functionalities and new features.
  • Perform data mining and validation testing to ensure system enhancements meet business needs.
  • Collaborate with project leads, developers, and end-users to improve processes and application usability.

Technical Support

  • Provide post-implementation support for Java and Cobol-based applications, addressing incidents and technical issues in a timely manner.
  • Write, refine, and optimize SQL queries for reporting, data analysis, and troubleshooting.
  • Support system performance improvements and assist client project leads with technical challenges.

Problem Solving

  • Investigate and resolve production issues related to Java/Cobol applications and SQL databases.
  • Conduct root-cause analysis, recommend corrective actions, and implement fixes or workarounds.
  • Continuously identify areas for improvement to enhance operational efficiency.

Collaboration & Teamwork

  • Act as a liaison between technical teams and business stakeholders, ensuring seamless communication.
  • Support change requests, system enhancements, and process automation initiatives.
  • Contribute to knowledge sharing, documentation, and cross-team collaboration.

Skills and Requirements

  • Strong knowledge of Java and Cobol Mainframe programming.
  • Proficiency in SQL databases and query writing.
  • Demonstrated ability to conduct business analysis and translate needs into technical solutions.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills to engage both technical and non-technical audiences.
  • Collaborative, team-oriented mindset with eagerness to learn and grow.

Optional (Good-to-Have) Skills

  • Familiarity with Enterprise Java frameworks (Spring, Hibernate, JPA).
  • Experience in front-end UI development (React, TypeScript).
  • Proficiency in Microsoft Excel VBA and Excel Macros.

Qualifications

  • Bachelor's degree in Computer Science, IT, or a related field.
  • 3–4 years of experience in Java, Cobol, and SQL development/support.
  • 3+ years' experience in Implementation (SDLC) and Change Request management.
  • 2+ years' experience in Operational/BAU support.
  • Prior experience in technical support or application support roles is an advantage.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Lee Zhi Yang, Evan

Consultant – IT & Digital

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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