General Manager

5 days ago


West Region, Singapore Donna Spa Pte Ltd Full time $104,000 - $130,878 per year

Core Responsibilities:


• Operational Leadership

Oversee daily operations across one or multiple outlets—ensuring SOP compliance, hygiene standards, facility maintenance, and staff performance.


• Strategic Business Management

Develop and execute growth strategies, manage profitability and P&L, budget forecasting, and cost control.


• Financial Oversight

Prepare financial reports, manage budgets, optimize pricing and inventory, and track sales performance and efficiency.


• People & Team Management

Recruit, train, and mentor staff such as salon/spa managers, therapists, and support teams. Coordinate scheduling and conduct performance evaluations.


• Customer & Brand Experience

Ensure high levels of client satisfaction, manage escalated issues, oversee loyalty programs, and maintain brand consistency across channels.


• Marketing & Promotions

Plan and execute marketing strategies, campaigns, promotions, social media presence, and partnerships.


• Reporting & Administrative

Generate operational reports (daily, weekly, monthly), provide administrative support, and ensure coordination between outlets and HQ.

Skills & Qualifications:


• Bachelor's degree in management, business, hospitality, engineering, or related disciplines expected


• Typically, 8–15+ years of senior management experience, depending on complexity of role


• Leadership, financial acumen, analytical thinking, strategic mindset, and strong communication skills are essential


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