Senior Associate/ Associate, Customer Support

Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets - (WD75889)

Business Function

As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products.

Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets.

Job Purpose

• Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants
• Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers
• Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business

Key Accountabilities

• Ensure market integrity and smooth functioning of the Digital Exchange
• Highlight any abnormalities in the participants Order-Book in the Trading Platform
• Initial escalation and point of contact for the onboarded Members and Market-Makers
• Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc)
• Escalation management for any breaches / breaks
• Collaborate with internal teams within the Bank to deliver a best-in-class service
• Be innovative and decisive in addressing issues and problems

Responsibilities

• This is a shift base role; 24/7
• Ensure that the market/order book and matching mechanism is functioning efficiently (Market Integrity)
• Primary point of escalation to resolve queries, issues and problems raised by clients for the shift
• Investigating alerts from trade monitoring, take the necessary actions and make the necessary escalations
• Monitor of trading limits (i.e., to advise Members / Market-Makers on top up requirements if there are insufficient assets in the cash account / coin wallets)
• Monitor connectivity and latency alerts, as well as Intraday nett position and settlement
• Perform Order-Book health checks via the prescribed user-interface
• Drive/assist in investigations on any trading anomalies or issues from the smart contracts/corporate actions
• Participate in front-end user testing and validate test cases for deployment
• Support Exchange operations during assigned shift hours on rotational basis
• Independent and decisive to handle business/technical issues alone during shifts
• Keen to learn, take initiative and go beyond the scope of work
• Perform any other duties assigned by the management

Requirements

• Have experience either in electronic trading or having worked in an Exchange would be an advantage
• Understanding of trade lifecycle from front to middle to back-office operations
• Understanding of crypto currencies, how they traded and stored will be an asset
• Diploma/Degree in Business, Finance, Computer Science or Information Technology is preferred

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.