Duty Manager

4 hours ago


Marina Centre, Singapore The Pan Pacific Hotel Singapore Full time $60,000 - $120,000 per year

We are seeking a dedicated and dynamic Duty Manager to join our Front Office team. This is a unique opportunity to play a pivotal role in the daily operations of our hotel, ensuring excellence in service and unforgettable moments for our guests.

Job Duties:

  • Warmly welcome and assist guests with professionalism and genuine hospitality.
  • Promptly address and resolve guest concerns to ensure satisfaction.
  • Oversee daily hotel operations for seamless and efficient service delivery.
  • Collaborate with various departments to maintain high-quality standards.
  • Lead, motivate, and inspire a diverse team to achieve service excellence.
  • Support staff development through guidance and mentorship.
  • Serve as the primary contact during emergencies, ensuring swift and appropriate action.
  • Enforce safety and security protocols across the property.
  • Manage shift operations, ensuring optimal staffing and performance.

Talent Profiles:

  • Proven experience in a managerial role within a 5-star hotel or upscale hospitality environment.
  • Strong leadership, communication, and interpersonal skills.
  • In-depth knowledge of hotel operations and guest service standards.
  • Excellent problem-solving abilities with a customer-first mindset.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.



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