Foodcourt / Senior Foodcourt Manager

2 weeks ago

North Region, Singapore Koufu Pte Ltd Full time $60,000 - $120,000 per year

DUTIES AND RESPONSIBILITIES:

Operations

  • Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
  • Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
  • Provide development plans to team members in accordance with the company's KPI.
  • Monitor the outlet's Profit and Loss and provide solutions to improve the bottom line.
  • Responsible for the collection of monthly stall rentals.
  • Propose activities according to market needs.
  • Provide yearly sales budget proposals for the outlet.
  • Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
  • Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
  • Liaise with landlords on building matters, joint promotions and events.
  • In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
  • Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled
  • Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
  • Ensure selling prices of stalls according to agreements.
  • Assess and provide evaluation of stall tenants' performance.
  • Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
  • Conduct daily roll calls, weekly and monthly outlet's meeting
  • To plan and carry out M&E works according to schedule.

Administration

  • Planning work schedule of the team.
  • Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
  • Handle disciplinary issues, grievances, disputes and work tension among the team.
  • Handles the termination procedures as per company's guideline.
  • Effectively communicate company policies and procedures to team members, and stall tenant etc.
  • Accountable for outlet float money, petty cash and daily sales collection.
  • Responsible for ensuring stall tenants' daily sales received, are correct and being bank in.
  • Timely submission of outlet reports.
  • Prepare and submit monthly reports to Area Manager.
  • Ensure proper cost control on all expenses according to budget.
  • Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
  • Any other assigned tasks

Extensive classroom training & on-the-job training will be provided to ensure new joiners' learning and exposure to the company.

JOB REQUIREMENTS:

  • With passion in working F&B industry and its operational processes.
  • Diploma in F&B, supply chain or related disciplines
  • Minimum 3 years' experience in Foodcourt operation
  • Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders
  • Able to work on weekends and Public Holidays
  • Ability to foster positive working relationships
  • Strong leadership quality with excellent analytical and decision-making skills
  • Basic computer literacy including Microsoft Office and Google Suite

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