Service Support Executive

3 days ago

Tampines, Singapore Talent Trader Group Pte Ltd Full time

Responsibilities:

  • Handle customer inquiries and complaints via phone, email, or fax, ensuring prompt follow-up and resolution.
  • Receive requests and prepare quotations or service charges for customers; manage Job Order Processing (JOP).
  • Schedule and prioritize customer service requests to ensure timely delivery.
  • Coordinate and communicate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed within agreed timelines and meet customer expectations.
  • Maintain and track service histories; follow up with customers to confirm satisfaction.
  • Keep accurate service documentation, including reports, customer feedback, and completion records, ensuring proper filing and system updates.
  • Provide regular updates and reports on customer accounts to the Service Manager, Assistant Service Manager, or Lead Coordinator.
  • Monitor recurring issues and complaints, recommending improvements to enhance service efficiency and quality.
  • Identify potential opportunities for additional or follow-up services, equipment upgrades, and regular maintenance based on customer needs.
  • Ensure high levels of customer satisfaction through proactive communication and effective service planning.
  • Support customer audits and inspections by preparing and providing required documentation.
  • Prepare service request forms and purchase orders for vendors and subcontractors.
  • Generate shipping documents for item deliveries.
  • Handle travel arrangements, including flight bookings and reservations.
  • Prepare and issue materials or parts for subcontractors, technicians, or engineers.
  • Raise purchase requisitions for accessories, installation materials, or parts needed for service or project work.
  • Maintain organized work schedules, filing systems, and documentation records.
  • Coordinate and manage project and service schedules for all service personnel.
  • Perform any other ad hoc duties as assigned by the Manager.

Requirements:

  • Diploma in Business Administration or any related field.
  • Minimum 2 years in service support or sales support experience.
  • Experience in NetSuite is an added advantage.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to:

EA License No.: 13C6305

Registration No.: R CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

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