Service Support Executive

24 hours ago

Tampines, Singapore Talent Trader Group Pte Ltd Full time

Responsibilities:

  • Handle customer inquiries and complaints via phone, email, or fax, ensuring prompt follow-up and resolution.
  • Receive requests and prepare quotations or service charges for customers; manage Job Order Processing (JOP).
  • Schedule and prioritize customer service requests to ensure timely delivery.
  • Coordinate and communicate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed within agreed timelines and meet customer expectations.
  • Maintain and track service histories; follow up with customers to confirm satisfaction.
  • Keep accurate service documentation, including reports, customer feedback, and completion records, ensuring proper filing and system updates.
  • Provide regular updates and reports on customer accounts to the Service Manager, Assistant Service Manager, or Lead Coordinator.
  • Monitor recurring issues and complaints, recommending improvements to enhance service efficiency and quality.
  • Identify potential opportunities for additional or follow-up services, equipment upgrades, and regular maintenance based on customer needs.
  • Ensure high levels of customer satisfaction through proactive communication and effective service planning.
  • Support customer audits and inspections by preparing and providing required documentation.
  • Prepare service request forms and purchase orders for vendors and subcontractors.
  • Generate shipping documents for item deliveries.
  • Handle travel arrangements, including flight bookings and reservations.
  • Prepare and issue materials or parts for subcontractors, technicians, or engineers.
  • Raise purchase requisitions for accessories, installation materials, or parts needed for service or project work.
  • Maintain organized work schedules, filing systems, and documentation records.
  • Coordinate and manage project and service schedules for all service personnel.
  • Perform any other ad hoc duties as assigned by the Manager.

Requirements:

  • Diploma in Business Administration or any related field.
  • Minimum 2 years in service support or sales support experience.
  • Experience in NetSuite is an added advantage.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to:

EA License No.: 13C6305

Registration No.: R CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

  • Service Ambassador Executive

    2 weeks ago

    Tampines, Singapore CRESTAR ENTERPRISE PTE. LTD. Full time $40,000 - $60,000 per year

    At Crestar, we don't just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we've been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.We are looking for Service Ambassador Executives to join our company. The role involves providing prompt support service,...

  • Customer Service Executive

    2 weeks ago

    Tampines, Singapore The Supreme HR Advisory Pte Ltd Full time $2,800 - $3,500 per year

    Position: Customer Service ExecutiveLocation: TampinesWorking Hours: 830am - 530pm ( Mon - Fri)Salary : $2,800 to $3,500 +OT payRESPONSIBILITIESProvide quality customer service support to customers over e-mail and phone.Handle customer enquiries efficiently and escalate issues promptly when required.Perform sales order management for customers.Perform...

  • Patient Service Executive, Dental

    1 week ago

    Tampines, Singapore Friends Dental Surgeons Full time

    Job Description Your mission as a Patient Service Executive is to support our patients by listening to them and helping them. By being the eyes and ears in the dental team, you ensure that our patient care is attentive and complete. Support our dentists by doing chairside or preparatory tasks so as to free them up to treat, communicate with and manage our...

  • Operations Support Agent Special Services

    1 week ago

    Tampines, Singapore Fedex AMEA Full time $35,000 - $45,000 per year

    Checker & Picker duties for customer; Service Assurance; Customer Service; Warehouse Operations & Handling; Admin & Support; Operations Support; ReportingChecker & Picker duties for customer; Service Assurance; Customer Service; Warehouse Operations & Handling; Admin & Support; Operations Support; ReportingEducation: Secondary education or equivalent...

  • Customer Service Executive

    1 week ago

    Tampines, Singapore DIMENSIONS INTERNATIONAL COLLEGE Full time

    **Hiring: Customer Service Executive** **Working Location: Holland Campus / Tampines Campus** **Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)** **Salary range: $2300 - 3200 (commensurate with experience)** **Responsibilities**: - Respond to customer enquiries via phone calls or face to face - Administration of enrolment; including...

  • Customer Service Executive

    7 days ago

    Tampines, Singapore DIMENSIONS INTERNATIONAL COLLEGE Full time

    **Hiring: Customer Service Executive** **Working Location: Holland Campus / Tampines Campus** **Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)** **Salary range: $2300 - 3200 (commensurate with experience)** **Responsibilities**: - Respond to customer enquiries via phone calls or face to face - Administration of enrolment; including...

  • Assistant (It)

    1 week ago

    Tampines, Singapore National Service Resort & Country Club Full time

    1. Provide training, technical guidance and technical support to users. 2. Deployment of PC with relevant windows OS. 3. Liaise with vendors and end users on Application bug. 5. Support Web Applications: Membership system, Bungalow Booking System, Golf Booking System, Golf Tournament. 6. Support Club Management System: POS system, Facilities Booking,...

  • Technology Support Iii, Cib Treasury Services

    2 days ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Propel operational success with your expertise in technology support and a commitment to continuous improvement. **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues...

  • Mobility & People Services Executive

    5 days ago

    Tampines North, Singapore DFI Retail Group Full time $40,000 - $60,000 per year

    About UsAt 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly...

  • Administrative Support school tampines

    1 week ago

    Tampines, Singapore WSH Experts Pte Ltd Full time

    **Requirements**: The Services required are set out as follows: Handle general reception duties in handling duties such as calls, walk-in enquires and receiving delivery orders. Assist students seeking medical help in sick bay and contact form teacher / parents when necessary. Perform administrative duties to support school meetings and events. Assist...