Service Ambassador Executive
19 hours ago
At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.
We are looking for **Service Ambassador Executives** to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.
We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.
**Customer Inquiries and Issue Resolution**
- Provide information about products, services, pricing, and company policies.
- Address and resolve customer complaints, concerns, and issues effectively and efficiently.
- Arrange servicing appointments.
**Customer Feedback**
- Follow up with customers to ensure that their issues have been resolved to their satisfaction.
- Solicit and collect customer feedback to assess satisfaction and identify areas for improvement.
- Relay feedback to management, sales & technician for consideration in decision-making process.
**Team Collaboration**
- Collaborate with other team members and departments to resolve customer issues and improve processes.
- Share customer feedback and insights with relevant teams for product/service improvements.
**Product Knowledge**
- Develop and maintain in-depth knowledge of the company’s products or services to provide accurate information to customers.
**Warranty Cards**
- Check submission for customer.
**Google Reviews Management**
- Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly.
**Performance Metrics**
- Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction ratings, and call handling metrics.
- Generate monthly report for monthly business review.
**Job Requirements**:
- Customer service experience preferred, training will be provided
- Working hours: Mondays to Fridays: 9am to 5.30pm, Alternate Saturdays: 9am to 1pm (convert to 5 days' work week from January 2026)
**Benefits**:
- Performance Bonus
- Staff Discount
- Annual Leave - 14 days per year
- Medical and Dental Benefits
- Other Leaves Benefits
- Training Opportunities
- Career Advancement
- Friendly and supportive working environment
- Work-life balance
Pay: $2,400.00 - $2,600.00 per month
**Benefits**:
- Additional leave
- Employee discount
- Free parking
- Professional development
Work Location: In person
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