Service Ambassador Executive

6 days ago

Tampines, Singapore CRESTAR ENTERPRISE PTE. LTD. Full time $40,000 - $60,000 per year

At Crestar, we don't just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we've been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.

We are looking for Service Ambassador Executives to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees' contributions to reimagine comfort and sustainability in homes.

Job Description:

Customer Inquiries and Issue Resolution

· Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner

· Provide information about products, services, pricing, and company policies.

· Address and resolve customer complaints, concerns, and issues effectively and efficiently.

· Arrange servicing appointments.

Customer Feedback

· Follow up with customers to ensure that their issues have been resolved to their satisfaction.

· Solicit and collect customer feedback to assess satisfaction and identify areas for improvement.

· Relay feedback to management, sales & technician for consideration in decision-making process.

Team Collaboration

· Collaborate with other team members and departments to resolve customer issues and improve processes.

· Share customer feedback and insights with relevant teams for product/service improvements.

Product Knowledge

· Develop and maintain in-depth knowledge of the company's products or services to provide accurate information to customers.

Warranty Cards

· Submit online warranty for customer (from email).

· Check submission for customer.

Google Reviews Management

· Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly.

Performance Metrics

· Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction ratings, and call handling metrics.

· Generate monthly report for monthly business review.

Job Requirements:

  • Customer service experience preferred, training will be provided
  • Working hours: Mondays to Fridays: 9am to 5.30pm, Alternate Saturdays: 9am to 1pm (convert to 5 days' work week from January 2026)

Benefits:

  • Performance Bonus
  • Staff Discount
  • Annual Leave – 14 days per year
  • Medical and Dental Benefits
  • Other Leaves Benefits
  • Training Opportunities
  • Career Advancement
  • Friendly and supportive working environment
  • Work-life balance

Job Type: Full-time

Pay: $2, $2,600.00 per month

Benefits:

  • Additional leave
  • Employee discount
  • Free parking
  • Professional development

Work Location: In person

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