Customer Service Executive

2 weeks ago

Tampines, Singapore Private Advertiser Full time $30,000 - $60,000 per year

Job Responsibilities:

  • Interface with customer and optimizing quality of service, business growth and customer satisfaction
  • Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
  • Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
  • Serve as backup to internal support group
  • Set up customer database, process bookings and executes pertinent orders
  • Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
  • Responsible for maintaining timely tracking status accuracy and schedules for all jobs
  • Maintaining internal/external KPIs and SOPs to meet customer requirements
  • Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

  • Import/Export experience in freight forwarding with leadership experience will be an advantage
  • Ability to work in a fast-paced and deadline-driven office environment
  • Knowledge of Import regulations and documents
  • Ability to multi-task, prioritize, and manage time effectively
  • Understanding of profitability and loss and how to plan to drive growth
  • Excellent verbal & written communication skills
  • Exceptional customer service and follow up skills
  • Responsible for customs clearance and communication with foreign agents.
  • Coordinate with overseas and local branch for operation and rate issues.
  • Develop new business from existing customers to increase business volume and contribute to profits of the company
  • Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
  • Proficient in Microsoft Office Applications
  • 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)

  • Customer Service Officer

    7 days ago

    Tampines, Singapore National Service Resort & Country Club Full time

    1. Input enquiry details into CMS to maintain updated prospective member records on a daily basis. 3. Update members’ account services requests into CMS to maintain updated membership records on a daily basis. 4. Update members’ payment record into CMS to reflect updated payment records on a daily basis. 5. Call prospective to close sales on a monthly...

  • Customer Service Executive

    2 weeks ago

    Tampines, Singapore Search Personnel Pte Ltd Full time $40,000 - $50,000 per year

    Position : Customer Service Executive (MUST HAVE AIR/ OCEAN FREIGHT EXPERIENCE)-ALL WELCOMELocation : Tampines Industrial CrescentWorking hours : 5 working days, Monday-Friday 8:30- 5:30Salary (commensurate with experience) : Basic up to $4000+ Performance BonusDuration : PermIndustry : Freight Forwarding IndustryMain Responsibilities:Attending to Customer's...

  • Customer Service Executive

    3 days ago

    Tampines, Singapore MTC Consulting Pte Ltd Full time

    Monday to Friday (Normal Working Hours) 1 Saturday a Month 9am to 545pm Air and Sea Freight Experience Required Company Transport Provided at Sengkang / Tampines MRT **Location**: 23 Loyang Base To act as focal point for all customer’s queries (Commercial / Service related) To always ensure compliance of Customer’s SOPs Coordinate and arrange...

  • Full-time Customer Service Officer

    7 days ago

    Tampines, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle booking of golf slots for members and corporate members - Perform registration and issuance of course tickets - Keying in of golfers’ scorecards - Answering of phone enquiries - Tally all transactions made for the day and ensure errors are amended and accountable for by the end of the shift/day - Ensure that ISO Quality Procedures...

  • Full-time Customer Service Officer

    7 days ago

    Tampines, Singapore National Service Resort & Country Club Full time

    **The Job**: - Handle daily operation and maintaining of facilities within Bowling Centre - Handle Cashier Counter during operation and reconcile daily payment balance - Maintain relationship with the Club’s Members, guests and members of public by providing good customer service - Ensure compliance to established rules of the game during bowling league /...

  • Customer Service Rep

    3 days ago

    Tampines, Singapore UPS Full time

    **ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้** มองหาโอกาสใหม่ ๆ...

  • Part-time Customer Service Officer

    2 weeks ago

    Tampines, Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Tampines** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...

  • Front Desk Executive

    5 days ago

    Tampines, Singapore Richdale International Executive Search Full time

    **Job Summary**: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the office. **Key...

  • Customer Service Executive

    2 weeks ago

    Tampines, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing/ Supply Chain - Position Title**:Customer Service Executive**: - Working Location: Tampines (Transport Provided) - Working Hours: 5 days (Mon-Fri; 8 AM-5 PM) - Salary Package**:Basic Salary + AWS + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Process and fulfill orders promptly and...

  • Customer Service Executive

    1 week ago

    Tampines, Singapore Authorised Agency Representing AIA Singapore Pte Ltd Full time $30,000 - $40,000 per year

    Responsibilities:Identify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives and/or forward...