Software Technical Support Engineer

5 days ago

Central Region, Singapore HR Focus Full time $60,000 - $80,000 per year

Central area

5 days work week

Job Requirement:

  • Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
  • Alternatively, candidates with 1 to 2 years of experience in software support or technical support roles are welcome to apply.
  • Strong knowledge of computer software, including troubleshooting, installation, and configuration.
  • Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
  • Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
  • Good verbal and written communication skills with the ability to explain technical issues clearly.
  • Ability to work independently as well as part of a team.
  • Strong customer service orientation and attention to detail.
  • Positive attitude, eager to learn, and capable of working in a fast-paced environment.
  • Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge/skills required :

· Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).

· Knowledge of MS-SQL and MySQLfor database troubleshooting and optimization.

· Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.

· Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

If you're ready to take the next step in your career, submit your application today

We look forward to reviewing your application

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R

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