IT Support Engineer

2 weeks ago

Central Region, Singapore KGI Securities (Singapore) Pte. Ltd. Full time $104,000 - $130,878 per year

As an IT Support engineer, you will be the first point of contact for technical assistance within the organisation, with a focus on supporting the fast-paced trading floor environment. Your role will involve providing prompt and efficient support to end-users, resolving issues related to hardware, software, and network systems, and ensuring minimal downtime for trading operations.

Key Responsibilities

  • Respond to incoming technical requests or enquiries via phone or ticketing system;
  • Diagnose and resolve hardware, software, and network issues at a basic level;
  • Provide step-by-step guidance to end-users in troubleshooting and resolving technical problems;
  • Escalate complex issues to Level 2 support or other relevant teams as necessary;
  • Document, triage and track all support tickets, resolutions, and follow-up actions in the ticketing system;
  • Incident handling in terms of notification and updates to stakeholders as well as escalations within IT organisation to resolve incidents;
  • Assist in setting up and configuring desktops, laptops, phones, trading terminals, printers, and other peripheral devices;
  • Collaborate with IT team members to improve processes and enhance user experience.
  • Maintain a high level of customer satisfaction through effective communication and timely resolution of issues;
  • Any other ad-hoc responsibilities as assigned.

Requirements

  • Diploma in Information Technology/ Degree in Computer Studies
  • CompTIA A+ certification will be a plus point
  • Proven experience in a helpdesk or customer support role is preferred.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.

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