Customer Service Team Lead

2 weeks ago

Central Region, Singapore Transnational Supply Chain Logistics Pte Ltd Full time $60,000 - $120,000 per year

Job Description

· To manage the CS team, and performing the roles of the CS during peak hours & absence of any CS.

· Responsible for providing day-to-day customers services queries and request via phone and email.

· Able to communicate complex questions in a relatable and understandable manner.

· Ensure that customer service transactions and inquiries are handled promptly and accurately.

· Ability to work independently manages cases, including maintaining accurate and proper records.

· Responsible for the management of change, quality assurance and change management for assigned projects.

· Implement procedures and processes in accordance with laid down guidelines.

· Generate CS calls & emails statistics reports.

Requirement

· Min Diploma/ A level/O level

· Min 3 years of experience as a customer service officer

· Strong communication skills, leadership abilities, empathy towards customers and team members, problem-solving skills, the ability to motivate and train employees, and a commitment to continuous service improvement.

· Proficient in computer skills

Reporting to Operations Senior Manager

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