Home Care Service Team Lead

4 days ago

Central Region, Singapore ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD Full time $40,000 - $80,000 per year

Description:

  • Report directly to the Home Care Services Manager and Senior Medical Social Worker.
  • Lead a small team of executives in service delivery of assigned home care service(s).

· Assist to answer client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.

· Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.

· Ensure accuracy in scheduling staff and clients for the respective services.

· Ensure prompt and accurate documentation for all applications and processes from start to finish including filing.

· Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

· Ensure prompt issuing of invoices and accuracy in collection of payables.

· Ensure all organization requirements and SOPs are adhered to.

· Participate and represent on behalf of the company's services with confidence.

· Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.

· Any other duties assigned.

Requirements:

· years of experience in an operational capacity in a leadership customer service and administrative role preferable.

· Diploma or Degree in any field.

· Takes initiative and able to be flexible while adhering to SOPs at the same time.

· Proficiency in Microsoft Office Suite applications for the service application and processes.

· Good command of English (Written & verbal) for communicating with clients.

· Experience in healthcare would be advantageous.

· days work week including rotational Saturdays.

· Must be ready to answer urgent client queries at any time.

Benefits:

  • Attractive base salary and excellent sales commission.
  • Great opportunity for career development in a growing market and company.
  • Industry-specific training and coaching by a highly experienced team.
  • 15 days annual leave.

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